Social Housing Handyman

Career Makers Inc.; Wales; On-site; GBP 21,000 - 27,000; Full time

Job summary

Careermakers Recruitment are seeking an experienced customer care technician for a TEMP TO PERM role in the United Kingdom. Start date ASAP, with six months as a temp before potential permanent appointment.

The role involves attending to customer repair requests, coordinating with customers, contractors and suppliers, and delivering a consistently high level of service. You will support NHBC and Trustpilot targets, work with the Customer Care and Construction teams, and operate with strong

Qualifications

• 1-2 years' experience in the housebuilding industry.
• Excellent customer service and communication skills.
• Strong organisational and time management skills.
• High attention to detail and pride in quality workmanship.
• Ability to work independently and as part of a team.
• A driving licence and is comfortable driving around.

Responsibilities

• Attend to and complete customer repair requests to a high standard.
• Manage workloads and update internal systems accordingly.
• Coordinate appointments with customers, contractors, and suppliers.
• Work closely with the Customer Care and Construction teams.
• Identify opportunities to improve customer service and quality.
• Support NHBC and Trustpilot targets, maintaining a 5-star customer experience.
• Ensure customer issues are resolved efficiently and within agreed timescales.

Skills

Customer service

Communication skills

Organisation

Attention to detail

Teamwork

Driving licence

Housebuilding experience

Job description

Job Description:

Start: ASAP

Duration: TEMP TO PERM (6months as temp then will go to perm)

Careermakers Recruitment are seeking an experienced customer care technician.

The ideal candidate will have:

• 1-2 years' experience in the housebuilding industry


• Excellent customer service and communication skills


• Strong organisational and time management skills


• High attention to detail and pride in quality workmanship


• Ability to work independently and as part of a team


• A driving licences and is comfortable driving around

Key responsibilities

• Attend to and complete customer repair requests to a high standard.


• Manage workloads and update internal systems accordingly.


• Coordinate appointments with customers, contractors, and suppliers.


• Work closely with the Customer Care and Construction teams.


• Identify opportunities to improve customer service and quality.


• Support NHBC and Trustpilot targets, maintaining a 5-star customer experience.


• Ensure customer issues are resolved efficiently and within agreed timescales.