Social Care Payments Team Lead

Hampshire County Council; Winchester; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Health Assured EAP

LGPS

Generous annual leave

Career development opportunities

Job summary

Hampshire County Council is seeking a Provider Payment Team Leader to lead the Carer & Provider Payment Support Team. You will supervise day-to-day activities, manage workloads, and ensure timely, accurate social care payments in line with policy.

The role emphasizes staff development, process improvement, and effective engagement with providers, Direct Payment recipients, and internal/external partners. This permanent position offers a rewarding leadership challenge with opportunities to

Qualifications

• Experience coordinating workloads, prioritising tasks and meeting deadlines.
• Strong leadership and interpersonal skills to motivate and develop colleagues.
• Excellent communication skills and ability to engage diverse stakeholders.
• Confidence handling sensitive, complex or challenging conversations.
• Strong analytical skills for interpreting information and financial calculations.
• Experience reviewing processes and supporting change initiatives.
• Commitment to delivering excellent customer service and policy compliance.

Responsibilities

• Lead and coordinate the day-to-day activities of the team, managing workloads and deadlines.
• Provide supervision, guidance and support to develop colleagues.
• Build and maintain relationships with providers, Direct Payment recipients and stakeholders.
• Resolve complex queries and challenging situations with effective communication.
• Undertake financial investigations and complex calculations for compliance.
• Review and improve processes using data and insights for efficiency.
• Support service improvements, performance monitoring and new policies.

Skills

Coordinating workloads

Leadership

Communication

Conversations handling

Analytical skills

Process improvement

Customer service

Job description

Hampshire County Council is seeking a Provider Payment Team Leader to lead the Carer & Provider Payment Support Team. You will supervise day-to-day activities, manage workloads, and ensure timely, accurate social care payments in line with policy.

The role emphasizes staff development, process improvement, and effective engagement with providers, Direct Payment recipients, and internal/external partners. This permanent position offers a rewarding leadership challenge with opportunities to