Provider Payment Team Leader

Hampshire County Council; Winchester; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Health Assured EAP

LGPS

Generous annual leave

Career development opportunities

Job summary

Hampshire County Council is seeking a Provider Payment Team Leader to lead the Carer & Provider Payment Support Team. You will supervise day-to-day activities, manage workloads, and ensure timely, accurate social care payments in line with policy.

The role emphasizes staff development, process improvement, and effective engagement with providers, Direct Payment recipients, and internal/external partners. This permanent position offers a rewarding leadership challenge with opportunities to

Qualifications

• Experience coordinating workloads, prioritising tasks and meeting deadlines.
• Strong leadership and interpersonal skills to motivate and develop colleagues.
• Excellent communication skills and ability to engage diverse stakeholders.
• Confidence handling sensitive, complex or challenging conversations.
• Strong analytical skills for interpreting information and financial calculations.
• Experience reviewing processes and supporting change initiatives.
• Commitment to delivering excellent customer service and policy compliance.

Responsibilities

• Lead and coordinate the day-to-day activities of the team, managing workloads and deadlines.
• Provide supervision, guidance and support to develop colleagues.
• Build and maintain relationships with providers, Direct Payment recipients and stakeholders.
• Resolve complex queries and challenging situations with effective communication.
• Undertake financial investigations and complex calculations for compliance.
• Review and improve processes using data and insights for efficiency.
• Support service improvements, performance monitoring and new policies.

Skills

Coordinating workloads

Leadership

Communication

Conversations handling

Analytical skills

Process improvement

Customer service

Job description

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Job Reference: HCC625195

Salary Range:£34,273 - £37,570 per annum

Contract Type: Permanent

Closing Date: 28 October 2026

Interview Date: 10 November 2026

The Role:

Join our Carer & Provider Payment Support Team as a Provider Payment Team Leader and play a key role in ensuring vital social care payments are delivered accurately, efficiently and in line with legal and policy requirements.

Supporting the day-to-day operation of a busy team, you'll help deliver high-quality services to care providers and Direct Payment recipients, while developing colleagues, improving processes and helping to ensure the smooth running of a service that supports some of the most vulnerable people in our communities.

What you’ll do:

• Lead and coordinate the day-to-day activities of your area, managing workloads and helping the team meet key deadlines.
• Provide supervision, guidance and support to the team, helping colleagues develop their skills and confidence.
• Build and maintain positive relationships with providers, Direct Payment recipients and a wide range of internal and external stakeholders.
• Resolve complex queries and challenging situations, using effective communication and problem‑solving skills to achieve positive outcomes.
• Undertake financial investigations and complex calculations, ensuring accuracy and compliance with relevant policies and procedures.
• Review and improve our processes, identifying what works well and using data, evidence and insights to support practical improvements that enhance the efficiency and effectiveness of the service.
• Support service improvements, performance monitoring and the implementation of new processes, policies and ways of working.

What we’re looking for:

• Experience of coordinating workloads, prioritising tasks and managing competing demands to achieve deadlines.
• Strong leadership and interpersonal skills, with the ability to support, motivate and develop colleagues.
• Excellent communication skills and the ability to build effective working relationships with a wide range of customers and stakeholders.
• Confidence in handling sensitive, complex or challenging conversations and working towards successful outcomes.
• Strong analytical skills, including the ability to interpret information, undertake detailed financial calculations and investigate issues thoroughly.
• Experience of reviewing processes, identifying opportunities for improvement and supporting change initiatives.
• A commitment to delivering excellent customer service, maintaining high standards and ensuring compliance with relevant policies and procedures.

Take a look at our Candidate Pack for more information about the Provider Payment Team Leader role, team and our values.The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

This is an opportunity to take on a rewarding leadership role within a service that makes a genuine difference to people's lives. In return, you'll benefit from:

• Being able to contribute to the delivery of essential adult social care services.
• A varied and engaging role with responsibility, autonomy and opportunities to influence service improvements.
• Opportunities to develop your leadership skills and broaden your experience.
• The satisfaction of knowing your work helps ensure people and providers receive the support they need, when they need it.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Acompetitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here .

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other roles you may have experience of may include: Senior Administrative Officer, Team Coordinator, Contact Centre Team Leader, Customer Service Supervisor, Senior Finance Officer, Administrative Team Leader, Business Support Team Leader, Query Officer, Social Care Finance Officer, Senior Business Support Officer, Customer Service Team Leader, Payments Officer, Finance Officer

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.