SOC Operator — Out-of-Hours Security & CCTV Support

Dardan Security Ltd; Cambridge; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Unlimited training

Hourly rate £15.81

Flexible shifts

On-site gym

Free on-site parking

28 days holiday

Recognition rewards

Wellbeing support line

Virtual GP

Recommend a Friend bonus

Job summary

Dardan Security Ltd. is seeking a Security Operations Centre (SOC) Operator to join our Cambridge team. You will be the first point of contact for clients and colleagues, delivering professional telephone and email support, including out-of-hours coverage.

Full in-house training will be provided, with opportunities for progression in a fast-paced security environment within Granta Park. A strong focus on customer experience and teamwork will be essential.

Qualifications

• SIA CCTV Licence is desirable, but not essential.
• Right to work in the UK and a five-year checkable history.
• Punctual, reliable, and committed to delivering exceptional service.
• Outstanding telephone communication skills with a professional and friendly manner.
• Passionate about creating a positive customer experience.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Highly intuitive, proactive, and able to make informed decisions quickly.
• Presentable and aligned with our corporate brand.
• Resilient and adaptable in a dynamic environment.

Responsibilities

• Deliver outstanding customer service by answering calls promptly, professionally, and with a positive attitude.
• Act as the first point of contact for clients, ensuring queries and issues are resolved quickly or escalated appropriately.
• Provide clear, accurate, and timely information to clients and internal teams.
• Complete detailed and accurate reports for clients and managers.
• Monitor and respond to CCTV systems (full training provided).
• Support staff welfare through check-in calls and proactive communication.
• Assist with resourcing and arranging shift coverage as required.
• Oversee Mobile Patrol and Response Teams, ensuring alarm responses are logged and actioned.
• Manage out-of-hours telephone answering for Dardan’s clients, maintaining a calm and professional tone at all times.

Skills

SIA CCTV Licence

Right to work UK

Telephone communications

Microsoft Office

Customer service

Proactive decision-making

Presentable appearance

Reliability

Adaptability

Tools

Microsoft Office

Job description

Dardan Security Ltd. is seeking a Security Operations Centre (SOC) Operator to join our Cambridge team. You will be the first point of contact for clients and colleagues, delivering professional telephone and email support, including out-of-hours coverage.

Full in-house training will be provided, with opportunities for progression in a fast-paced security environment within Granta Park. A strong focus on customer experience and teamwork will be essential.