SOC Operator: Calm, Critical Alarm & CCTV Response

Sponsor Finder; Waterlooville; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Securitas UK is seeking enthusiastic SOC Operators in Waterlooville. You will respond to calls and alarms, assess incidents, and coordinate appropriate actions to keep people safe. The role includes handling high volumes, prioritising incidents and supporting officers in stressful situations.

We value calm decision-making, strong English communication, and reliability. The position offers a structured shift pattern, opportunities for growth, and a commitment to safe, professional service.

Qualifications

• Must have the right to work in the UK with a 5-year checked history.
• Able to commute within 45–50 minutes to the site.
• Strong customer service skills and a passion for helping others.
• Excellent written and verbal English communication.
• Ability to stay calm and make decisions under pressure.
• High levels of integrity and professionalism with sensitive information.
• Flexible to work days, nights, weekends and public holidays.
• Good organisational skills and attention to detail.
• Punctual, reliable and trustworthy.

Responsibilities

• Communicating with customers, colleagues, contractors and emergency services.
• Handling sensitive and confidential information with professionalism and integrity.
• Prioritising critical alarms, including fire and lone worker activations.
• Escalating issues appropriately and ensuring timely resolution.
• Dispatching emergency and security services when required.
• Conducting welfare checks for officers and lone workers.
• Responding effectively to changing priorities and incidents.
• Monitoring CCTV and alarm activations, managing mobile alarm callouts and coordinating responses.

Skills

Customer service

English communication

Calm under pressure

Integrity

Flexible working

Organisation

Punctuality

Job description

Securitas UK is seeking enthusiastic SOC Operators in Waterlooville. You will respond to calls and alarms, assess incidents, and coordinate appropriate actions to keep people safe. The role includes handling high volumes, prioritising incidents and supporting officers in stressful situations.

We value calm decision-making, strong English communication, and reliability. The position offers a structured shift pattern, opportunities for growth, and a commitment to safe, professional service.