SOC Operator: Calm, Rapid Incident Response

Securitas UK; Milton Keynes; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Health and wellbeing support

Pension

Life assurance

EV Schemes

Job summary

Securitas UK is seeking SOC Operators in Milton Keynes to handle high volumes of calls and incidents with calm, clear communication and decisive actions. You’ll assess alarms, coordinate responses and support emergency services while maintaining confidentiality and professionalism.

The role requires flexibility across days, nights and weekends, a 42-hour week and a competitive package with overtime paid up to double time. Join a team committed to safety and excellent service.

Qualifications

• Right to work in the UK with a 5-year checkable history
• Must live within a 45-to-50-minute commute to the site
• Strong customer service skills and a genuine passion for helping others
• Excellent written and verbal English communication
• Ability to remain calm and make decisions under pressure
• High integrity and professionalism handling sensitive information
• Flexible approach to working days, nights, weekends and public holidays
• Strong organisational skills and attention to detail
• Punctual, reliable and trustworthy

Responsibilities

• Communicating with customers, colleagues, contractors and emergency services
• Handling sensitive information with professionalism and integrity
• Prioritising critical alarms, including fire and lone worker activations
• Escalating issues appropriately and ensuring timely resolution
• Dispatching emergency and security services when required
• Conducting welfare checks for officers and lone workers
• Responding effectively to changing priorities and incidents
• Monitoring CCTV systems and alarm activations, managing mobile alarm callouts and coordinating responses

Skills

Customer service

English proficiency

Calm under pressure

Strong communication

Flexible schedule

Job description

Securitas UK is seeking SOC Operators in Milton Keynes to handle high volumes of calls and incidents with calm, clear communication and decisive actions. You’ll assess alarms, coordinate responses and support emergency services while maintaining confidentiality and professionalism.

The role requires flexibility across days, nights and weekends, a 42-hour week and a competitive package with overtime paid up to double time. Join a team committed to safety and excellent service.