Emergency Response Dispatcher – SOC Operator

Securitas; Waterlooville; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Health and wellbeing support

Pension and financial wellbeing

Life assurance

EV Schemes eligibility

Job summary

Securitas is seeking a Security Operations Centre (SOC) Operator in Waterlooville. The role involves handling high-volume calls, assessing incidents, and dispatching appropriate services. The position offers a 42-hour week with shift patterns including days and nights.

Successful candidates will remain calm under pressure, communicate clearly, and protect sensitive information while prioritising safety and rapid response to alarms and incidents.

Qualifications

• Right to work in the UK with a 5-year checkable history.
• Must live within a 45-to-50-minute commute distance to the site.
• Strong customer service skills and a genuine passion for helping others.
• Excellent written and verbal communication skills in English.
• The ability to remain calm and make decisions under pressure.
• High levels of integrity and professionalism when handling sensitive information.
• A flexible approach to working days, nights, weekends and public holidays.
• Strong organisational skills and attention to detail.
• A punctual, reliable and trustworthy approach to work.

Responsibilities

• Communicating with customers, colleagues, contractors and emergency services
• Handling sensitive and confidential information with professionalism and integrity
• Prioritising critical alarms, including fire and lone worker activations
• Escalating issues appropriately and ensuring timely resolution
• Dispatching emergency and security services when required
• Conducting welfare checks for officers and lone workers
• Responding effectively to changing priorities and incidents
• Monitoring CCTV systems and alarm activations, managing mobile alarm callouts and coordinating responses and, monitoring gas detection and safety systems

Skills

Customer service

Communication skills

Under pressure

Integrity

Tools

CCTV systems

Job description

Securitas is seeking a Security Operations Centre (SOC) Operator in Waterlooville. The role involves handling high-volume calls, assessing incidents, and dispatching appropriate services. The position offers a 42-hour week with shift patterns including days and nights.

Successful candidates will remain calm under pressure, communicate clearly, and protect sensitive information while prioritising safety and rapid response to alarms and incidents.