SOC Alarm & Welfare Response Specialist

Securitas; Waterlooville; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Health and wellbeing support

Pension and financial wellbeing

Life assurance

EV Schemes

Employee discounts

Job summary

Waterlooville-based Securitas is seeking a Security Operations Centre Operator (SOC) to join our 24/7 team. You will respond to alarms and calls, assess risk, prioritise incidents and coordinate swift, appropriate action to protect people and property.

You'll need excellent English, strong customer service, and the ability to stay calm under pressure while handling sensitive information. The role requires a flexible schedule including days, nights, weekends and public holidays, with a 42-hour

Qualifications

• Must have the right to work in the UK with a 5-year history.
• Must live within a 45-to-50-minute commute to the site.
• Strong customer service skills and a genuine passion for helping others.
• Excellent written and verbal communication skills in English – able to communicate with people from a wide range of backgrounds and at all levels.
• Ability to remain calm and make decisions under pressure.
• High levels of integrity and professionalism when handling sensitive information.
• Flexible approach to working days, nights, weekends and public holidays.
• Strong organisational skills and attention to detail.
• A punctual, reliable and trustworthy approach to work.

Responsibilities

• Communicating with customers, colleagues, contractors and emergency services
• Handling sensitive and confidential information with professionalism and integrity
• Prioritising critical alarms, including fire and lone worker activations
• Escalating issues appropriately and ensuring timely resolution
• Dispatching emergency and security services when required
• Conducting welfare checks for officers and lone workers
• Responding effectively to changing priorities and incidents
• Monitoring CCTV systems and alarm activations, managing mobile alarm callouts and coordinating responses and, monitoring gas detection and safety systems

Skills

Customer service

Communication

Calm under pressure

Reliability

Job description

Waterlooville-based Securitas is seeking a Security Operations Centre Operator (SOC) to join our 24/7 team. You will respond to alarms and calls, assess risk, prioritise incidents and coordinate swift, appropriate action to protect people and property.

You'll need excellent English, strong customer service, and the ability to stay calm under pressure while handling sensitive information. The role requires a flexible schedule including days, nights, weekends and public holidays, with a 42-hour