Calm-Under-Pressure SOC Operator | Emergency Response

Securitas UK; Waterlooville; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Employee discounts with leading brands

Health and wellbeing support

Pension and financial wellbeing

Life assurance

EV Schemes

Job summary

Securitas UK is seeking a focused SOC Operator in Waterlooville to monitor, assess and respond to alarms and calls across security operations. You will prioritise incidents, coordinate emergency responses, and support officers in high-stress situations.

The role requires strong communication, integrity and the ability to stay calm under pressure while handling sensitive information. You’ll work a 42-hour week on a rotating pattern including days, nights and weekends.

Qualifications

• Strong customer service skills and a genuine passion for helping others.
• Excellent written and verbal communication skills in English.
• Ability to remain calm and make decisions under pressure.
• High levels of integrity and professionalism when handling sensitive information.
• A punctual, reliable and trustworthy approach to work.

Responsibilities

• Communicating with customers, colleagues, contractors and emergency services
• Handling sensitive and confidential information with professionalism and integrity
• Prioritising critical alarms, including fire and lone worker activations
• Escalating issues appropriately and ensuring timely resolution
• Dispatching emergency and security services when required
• Conducting welfare checks for officers and lone workers
• Responding effectively to changing priorities and incidents
• Monitoring CCTV systems and alarm activations, managing mobile alarm callouts and coordinating responses and, monitoring gas detection and safety systems

Skills

Customer service

Communication skills

Calm under pressure

Integrity

Punctual reliability

Strong organisational skills

Job description

Securitas UK is seeking a focused SOC Operator in Waterlooville to monitor, assess and respond to alarms and calls across security operations. You will prioritise incidents, coordinate emergency responses, and support officers in high-stress situations.

The role requires strong communication, integrity and the ability to stay calm under pressure while handling sensitive information. You’ll work a 42-hour week on a rotating pattern including days, nights and weekends.