SME Insurance Team Lead: Growth, Leadership & Client Care

Stride Resource Management Ltd; Leicester; On-site; GBP 42,000 - 52,000; Full time

Job summary

Stride Resource Management Ltd. is seeking an experienced SME Team Leader to oversee a dedicated SME insurance team and grow a small portfolio of SME clients from its Leicester base.

You will lead the team, conduct performance reviews, and ensure service standards while maintaining strong client relationships and regulatory compliance. The role combines people leadership with delivery of quality insurance placements and business growth opportunities.

Qualifications

• Experience in commercial or SME insurance.
• Proven leadership or supervisory experience.
• Strong knowledge of commercial insurance products and markets.
• Good understanding of FCA requirements and insurance regulation.

Responsibilities

• Lead, motivate, and develop a team of SME Account Handlers.
• Conduct regular one-to-one meetings, performance reviews, and coaching sessions.
• Monitor performance against KPIs and service standards.
• Ensure compliance with FCA regulations, procedures, and insurer requirements.
• Carry out file audits and quality checks for customer service and regulatory compliance.
• Produce and analyse MI reports to identify trends and improvements.
• Support recruitment, onboarding, and training of new team members.
• Manage holiday planning, workload allocation, and resource management.
• Handle escalated client queries and complex insurance placements.
• Maintain and develop a portfolio of SME clients, ensuring retention and growth.
• Negotiate terms with insurers to achieve best outcomes for clients.
• Identify cross-selling and new business opportunities within existing base.
• Contribute to departmental projects and growth strategy.

Skills

SME insurance

Leadership

Communication

Regulatory knowledge

Organization

Microsoft Office

Education

Cert CII or working towards professional qualifications

Tools

Insurance broking systems

Microsoft Office

Job description

Stride Resource Management Ltd. is seeking an experienced SME Team Leader to oversee a dedicated SME insurance team and grow a small portfolio of SME clients from its Leicester base.

You will lead the team, conduct performance reviews, and ensure service standards while maintaining strong client relationships and regulatory compliance. The role combines people leadership with delivery of quality insurance placements and business growth opportunities.