SME Insurance Account Lead & Client Relations

NJR Recruitment; Lancashire; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension scheme

Job summary

NJR Recruitment is helping a longstanding client in Manchester recruit an SME Account Handler to manage a diverse client portfolio, assist Account Executives, and resolve issues daily. The role focuses on delivering excellent service, building insurer relationships, and handling inquiries efficiently.

Ideal candidates will have insurance sector experience (broker or insurer) or strong customer service/sales background, outstanding communication, and the ability to work in a fast-paced

Qualifications

• Previous experience in Insurance (Broker or Insurer) or Customer Service/Sales.
• Exceptional communication and organisational skills.
• A proactive, detail-oriented approach and the ability to work under pressure with a positive approach to working in a fast-paced environment.
• A team player with strong negotiation skills and commercial awareness.
• Experience working on Acturis and CII qualifications are highly desirable.

Responsibilities

• Keep the client portfolio running smoothly day-to-day.
• Build and nurture strong relationships with clients and insurers.
• Be the go-to person for all client and provider queries, offering quick and effective solutions.
• Support Account Executives in the day-to-day servicing of clients as well as managing some of your own accounts.
• Take charge of administration tasks - such as invoicing, MTAs, renewals and more.
• Keep accurate records and stay on top of internal systems.

Skills

Exceptional communication

Organisational skills

Negotiation skills

Commercial awareness

Team player

Proactive

Detail-oriented

Education

CII qualifications

Tools

Acturis

Job description

NJR Recruitment is helping a longstanding client in Manchester recruit an SME Account Handler to manage a diverse client portfolio, assist Account Executives, and resolve issues daily. The role focuses on delivering excellent service, building insurer relationships, and handling inquiries efficiently.

Ideal candidates will have insurance sector experience (broker or insurer) or strong customer service/sales background, outstanding communication, and the ability to work in a fast-paced