SME Activation & Growth Specialist — Outbound

Whereby; Brighton; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Private Healthcare

Travel Insurance

Anniversary Rewards

Pension Scheme

28 days holiday

Learning & Wellbeing Budget

Parental Leave

Cycle to Work

Season Ticket Loan

Therapy sessions

Dog-friendly offices

Free drinks & snacks

Job summary

Capital on Tap is seeking a results-driven professional to join its hybrid Customer Engagement Team. You will own the initial commercial relationship with recently approved SME customers, educate them on our card, activate usage, and grow spend by understanding how their business operates.

You will spend most of your time speaking directly with SME owner-directors and finance managers, moving customers from approved to actively using our core payments tool.

Qualifications

• Experience in phone-based sales, account management, or customer activation.

Responsibilities

• Delivering a strong first experience for newly approved SME customers.
• Understanding each customer’s business model and payment needs.
• Driving increased and sustained card spend through proactive outbound calls.
• Managing a high-volume portfolio and prioritising opportunities effectively.
• Making 20-30 outbound calls per day to decision-makers.
• Working towards clear spend and activation targets.

Skills

Phone-based sales

Account management

Customer activation

Job description

Capital on Tap is seeking a results-driven professional to join its hybrid Customer Engagement Team. You will own the initial commercial relationship with recently approved SME customers, educate them on our card, activate usage, and grow spend by understanding how their business operates.

You will spend most of your time speaking directly with SME owner-directors and finance managers, moving customers from approved to actively using our core payments tool.