Customer Activation Executive

Whereby; Brighton; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Private Healthcare

Worldwide travel insurance

Cycle to Work Scheme

28 days holiday

Job summary

Capital on Tap is seeking a proactive Customer Growth professional to own the initial relationship with newly approved SME customers. You will educate, activate, and grow their spend by understanding each business and showing how our card adds value.

You will mainly speak with SME owner-directors and finance managers to move them from approved to actively using our core payment tool. This is a phone-led, target-driven role with strong KPIs.

Qualifications

• Experience in phone-based sales, account management, or customer activation.
• Comfortable working to clear targets and KPIs with evidence of past results.
• Confident speaking with business owners and finance professionals.

Responsibilities

• Deliver a strong first experience for newly approved SME customers.
• Understand each customer’s business model and payment needs.
• Drive increased and sustained card spend through proactive outbound calls.
• Manage a high-volume portfolio and prioritise opportunities effectively.
• Make 20-30 outbound calls per day to decision-makers.
• Work towards clear spend and activation targets.

Skills

Phone-based sales

Account management

Customer activation

Target-driven

Communication

Job description

We're Capital on Tap

Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!

This is a hybrid role - our Customer Growth Team works from the office 2 days a week

The Role

In this role, you will own the initial commercial relationship with recently approved SME customers. These businesses already want access to our product - your role is to educate, activate, and grow their spend by understanding how their business works and showing where our card adds value.

You’ll spend most of your time speaking directly with SME owner-directors and finance managers, helping them move from "approved" to "actively using us as a core payment tool."

This is a phone-led, target-driven role where success comes from commercial curiosity, resilience, and the ability to influence decision-makers.

Responsibilities

• Delivering a strong first experience for newly approved SME customers
• Understanding each customer’s business model and payment needs
• Driving increased and sustained card spend through proactive outbound calls
• Managing a high-volume portfolio and prioritising opportunities effectively
• Making 20-30 outbound calls per day to decision-makers
• Working towards clear spend and activation targets

About you

• Have experience in phone-based sales, account management, or customer activation
• Enjoy working to clear targets and KPIs and can evidence past results
• Comfortable speaking with business owners and finance professionals
• Commercially curious - you ask good questions and listen carefully
• Resilient, competitive, and motivated by progression and performance
• Can think on your feet and adapt your approach based on the customer

What you'll get in return

• OTE £40,000-£55,000
• Private Healthcare including dental and opticians services through Vitality
• Worldwide travel insurance through Vitality
• Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
• Salary Sacrifice Pension Scheme up to 7% match
• 28 days holiday (plus bank holidays)
• Annual Learning and Wellbeing Budget
• Enhanced Parental Leave
• Cycle to Work Scheme
• Season Ticket Loan
• 6 free therapy sessions per year
• Dog Friendly Offices
• Free drinks and snacks in our offices

Other Info

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