SME Activation & Growth Specialist

capitalontap; Brighton; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Private Healthcare including dental &/

Job summary

Capital on Tap is hiring a hybrid Customer Engagement professional in Brighton. You will own the initial commercial relationship with recently approved SME customers, educating, activating, and growing their spend by understanding how their business works and showing where our card adds value.

You will spend most of your time speaking with SME owner-directors and finance managers, helping them move from approved to actively using us as a core payment tool.

Qualifications

• Have experience in phone-based sales, account management, or customer activation.
• Enjoy working to clear targets and KPIs and can evidence past results.
• Comfortable speaking with business owners and finance professionals.
• Commercially curious - you ask good questions and listen carefully.
• Resilient, competitive, and motivated by progression and performance.
• Can think on your feet and adapt your approach based on the customer.

Responsibilities

• Delivering a strong first experience for newly approved SME customers
• Understanding each customer's business model and payment needs
• Driving increased and sustained card spend through proactive outbound calls
• Managing a high-volume portfolio and prioritising opportunities effectively
• Making 20-30 outbound calls per day to decision-makers
• Working towards clear spend and activation targets

Skills

Phone-based sales

Account management

Customer activation

Job description

Capital on Tap is hiring a hybrid Customer Engagement professional in Brighton. You will own the initial commercial relationship with recently approved SME customers, educating, activating, and growing their spend by understanding how their business works and showing where our card adds value.

You will spend most of your time speaking with SME owner-directors and finance managers, helping them move from approved to actively using us as a core payment tool.