SME Activation & Growth Specialist

capitalontap; Brighton; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Private Healthcare including dental

Worldwide travel insurance

Anniversary Rewards

Pension up to 7% match

28 days holiday

Learning and Wellbeing Budget

Enhanced Parental Leave

Cycle to Work Scheme

Season Ticket Loan

Therapy sessions

Dog Friendly Offices

Free drinks and snacks

Job summary

Capital on Tap in the UK is hiring a phone-led role that owns the initial commercial relationship with recently approved SME customers. You will educate, activate, and grow their spend by understanding how their business works and showing where our card adds value.

You’ll speak with SME owner-directors and finance managers, helping them move from approved to actively using us as a core payment tool in a hybrid, target-driven environment.

Qualifications

• Experience in phone-based sales, account management, or customer activation.
• Comfortable working to clear targets and KPIs and evidence past results.
• Able to speak with business owners and finance professionals.

Responsibilities

• Delivering a strong first experience for newly approved SME customers.
• Understanding each customer's business model and payment needs.
• Driving increased and sustained card spend through proactive outbound calls.
• Managing a high-volume portfolio and prioritising opportunities effectively.
• Making 20-30 outbound calls per day to decision-makers.
• Working towards clear spend and activation targets.

Skills

Phone sales

Account management

Customer activation

Target driven

Job description

Capital on Tap in the UK is hiring a phone-led role that owns the initial commercial relationship with recently approved SME customers. You will educate, activate, and grow their spend by understanding how their business works and showing where our card adds value.

You’ll speak with SME owner-directors and finance managers, helping them move from approved to actively using us as a core payment tool in a hybrid, target-driven environment.