SME Account Handler

Stride Resource Management Ltd; High Wycombe; On-site; GBP 28,000 - 38,000; Full time

Job summary

Stride Resource Management Ltd in Doncaster is seeking an SME Account Handler to manage renewals, mid-term adjustments, quotations and day‑to‑day account servicing for commercial clients. The role focuses on clear communication with small business clients and insurers in a practical, service‑led environment.

You will work closely with the broking team and Account Executives to keep business moving, maintain accurate policy records and support retention through consistent, dependable service.

Qualifications

• Experience in SME commercial insurance or broker environment.
• Ability to manage renewals, quotations and mid-term adjustments.
• Strong focus on accuracy, consistency and client service.
• Proactive communication with clients and insurers to keep business moving.

Responsibilities

• Manage and service a portfolio of SME commercial insurance clients.
• Handle renewals, mid-term adjustments, quotations and general account administration.
• Liaise with insurers and underwriters to obtain terms and keep business progressing.
• Prepare accurate documentation and maintain policy records to a high standard.
• Support client relationships through responsive and dependable day-to-day service.
• Work closely with Account Executives and colleagues on wider commercial insurance activity.
• Help maintain retention through consistent service and careful handling.

Skills

Renewals handling

Client service

Organised & dependable

Clear communication with insurers

Job description

If you are an SME Account Handler who likes the day-to-day rhythm of commercial insurance and wants a role where client service still matters, this should be worth a look. This Doncaster-based opportunity would suit someone who is comfortable managing renewals, handling client queries properly and keeping business moving without turning straightforward insurance work into something more complicated than it needs to be.

The attraction here is the balance. You would be joining an established broking environment with enough scale and backing to make the move feel credible, but the role itself is still grounded in practical client servicing and the quality of your handling. For the right person, that makes it a sensible move if you want stability, a broader platform and a role where your work has a visible impact on the client relationship.

The opportunity

This is an SME Account Handler role in Doncaster, focused on supporting commercial clients across a range of sectors and handling the regular flow of renewals, adjustments, quotations and day-to-day account servicing. It should appeal to someone who already understands the pace of SME insurance and wants to work in a business where the service proposition is taken seriously.

You will be dealing with small business clients who want clear advice, prompt responses and a broker who keeps things under control. That means the role needs someone organised, dependable and comfortable dealing with both clients and insurers in a calm and professional way.

What the role involves

• You will support the servicing of SME commercial insurance clients, handling renewals, mid-term adjustments, quotations and general account administration. The role is likely to involve regular contact with insurers and underwriters, alongside close support for the wider broking team to make sure business is placed accurately and clients receive a reliable standard of service.
• This is not a role where you are hidden away from the client. You will need to communicate clearly, manage competing priorities and take responsibility for the quality of your work. If you are at your best when things are organised, clients are looked after properly and business is kept moving without fuss, this should feel like a good fit.

Key responsibilities

• Manage and service a portfolio of SME commercial insurance clients
• Handle renewals, mid-term adjustments, quotations and general account administration
• Liaise with insurers and underwriters to obtain terms and keep business progressing
• Prepare accurate documentation and maintain policy records to a high standard
• Support client relationships through responsive and dependable day-to-day service
• Work closely with Account Executives and colleagues on wider commercial insurance activity
• Help maintain retention through consistent service and careful handling

Who this role could suit

• An SME Account Handler already working in a broker environment
• Someone with commercial insurance experience across small business clients
• A broker who values accuracy, consistency and good client service
• An insurance professional based in or within reach of Doncaster
• Someone looking for a stable move into a better-supported broking environment
• A commercial insurance professional who wants a role with substance, but without unnecessary noise or politics

You do not need to be overly polished or sales-led to do well here. You do need to be reliable, organised and able to build confidence with clients and insurers through the way you handle the work.