SMART Meter Engineer Support Agent

E.ON UK PLC; Basingstoke; On-site; GBP 39,000 - 44,000; Full time

Job summary

A leading energy company is seeking SMART Meter Engineer Support Agents in Basingstoke. This permanent role offers a competitive salary of up to GBP43,791, flexible working arrangements, and a range of benefits. You will help customers resolve debts, install SMART meters, and deliver excellent service in the field. Ideal candidates will have relevant certifications and experience in customer-facing roles.

Benefits

26 days holiday plus bank holidays

Generous pension

Life cover

Bonus

20 flexible benefits with tax and NI savings

Qualifications

• Full valid UK/EU driving licence (preferably clean).
• Previous experience in a customer-facing role.
• Willingness to travel and live within the area.

Responsibilities

• Delivering excellent service to customers by understanding their circumstances.
• Planning efficient routes to reduce carbon footprint.
• Exchanging meters to SMART Pay as You Go or Classic Prepayment.

Skills

Verbal communication

Negotiation skills

Education

MOCOPA/CMA1/MET2 certifications

SMART Meter & Dual Fuel training

Job description

SMART Meter Engineer Support Agent - Dual Fuel Basingstoke

Here's what you'll be doing

Salary GBP43,791 & great benefits

Are you a trained Meter Engineer? Do you want more flexibility in your role? Do you enjoy helping people? If so, we want to hear from you!

We are currently looking for SMART Meter Engineer Support Agents with electricity & gas meter experience to join our growing Field Debt Solutions team. Here, you'll play an important role in helping our customers resolve their debts. You will work with our customers to support them with future payments, install PAYG meters where it’s the best option, and help them find ways to reduce energy consumption.

We will provide all necessary equipment: smartphone, tablet, tools, uniform, vehicle, and fuel card. We will train you to install SMART meters in the E.ON way and to offer the appropriate payment options to our customers. After training, you can earn extra through our achievable reward scheme, which rewards you based on delivering excellent customer outcomes.

Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no fixed shifts, you can balance your work around your life, as long as you meet your weekly hours. Optional overtime is available to increase your earnings. If you seek a role with variety, independence, job satisfaction, and the opportunity to help people, please apply today!

Key responsibilities include

1. Delivering excellent service to our customers by understanding their circumstances and helping them agree on appropriate solutions to resolve their debt.
2. Planning efficient routes to reduce carbon footprint.
3. Carrying out investigations, collating evidence, and obtaining information.
4. Identifying new tenants through face-to-face discussions, letting agents, and neighbors, while complying with DPA (Data Protection Act).
5. Exchanging meters to SMART Pay as You Go or Classic Prepayment.
6. Leading warrant teams to force entry to customer premises for meter exchange/disconnection where necessary.
7. Recording job information using paperwork or electronic equipment.
8. Reporting health & safety risks or customer vulnerability.

What we need from you

• A full valid UK/EU driving licence (preferably clean, with a maximum of 6 points).
• MOCOPA/CMA1/MET2 certifications.
• SMART Meter & Dual Fuel training.
• Previous experience in a customer-facing role.
• Willing to travel and live within the area.
• Excellent verbal communication and negotiation skills.

Here's what else you need to know

• The salary for this role is up to GBP43,791, including a base salary of GBP39,451, location allowance, revenue protection work (added after training), gas metering skill allowance, and an on-target reward scheme with potential earnings up to GBP4,800 for high performance.
• This is a permanent role.
• Our benefits include 26 days holiday plus bank holidays, a generous pension, life cover, bonus, and 20 flexible benefits with tax and NI savings. Our benefits recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
• As the only energy company in The Inclusive Top 50 UK Employers (ranked 15th in 2022/23), we are committed to equal opportunities, diversity, and inclusion.
• We support flexible working arrangements, including full-time, part-time, and job sharing.
• As a Disability Confident Employer, we interview every disabled applicant who meets the role's minimum criteria.
• We offer opportunities for talent development through our inclusive networks, providing learning and growth throughout your career.