SMART Meter Engineer Support Agent - Dual Fuel Basingstoke

E.ON Gruppe; Basingstoke; On-site; GBP 39,000 - 44,000; Full time

Job summary

A leading energy company is seeking a SMART Meter Engineer Support Agent in Basingstoke. The role offers flexibility, independence, and the chance to help customers resolve their debts while promoting energy efficiency. With a competitive salary of up to £43,791 and a comprehensive benefits package, this permanent position supports career growth and diversity.

Benefits

26 days holiday plus bank holidays

Generous pension scheme

Life cover

Bonuses

20 flexible benefits with tax and NI savings

Qualifications

• Previous experience in a customer-facing role.
• A full valid UK/EU driving license.

Responsibilities

• Delivering excellent service to customers to resolve their debt.
• Planning efficient routes to reduce carbon footprint.
• Exchanging meters to SMART Pay as You Go.

Skills

Customer Service

Communication

Negotiation

Education

MOCOPA/CMA1/MET2 qualifications

Job description

We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!

Here's what you'll be doing

Salary – £43,791 & great benefits

Are you a trained Meter Engineer? Do you want more flexibility in your role? Do you enjoy helping people? If so, we want to hear from you!

We’re currently looking for SMART Meter Engineer Support Agents with electricity & gas meter experience to join our growing Field Debt Solutions team. Here, you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with future payments, install PAYG where it’s the best option, and help them find ways to reduce energy consumption.

Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts, you can balance your work around your life, as long as you meet your weekly working hours. Optional overtime allows you to increase your earnings. If you’re looking for a role with variety, independence, job satisfaction, and the opportunity to help people, please apply today!

Key responsibilities include

• Delivering excellent service to our customers by understanding their circumstances and helping them agree on appropriate solutions to resolve their debt.
• Planning efficient routes to reduce carbon footprint.
• Carrying out investigations, collating evidence, and obtaining information.
• Identifying new tenants through face-to-face discussions, letting agents, and neighbors while complying with DPA (Data Protection Act).
• Exchanging meters to SMART Pay as You Go or Classic Prepayment.
• Leading warrant teams to force entry to customer premises for meter exchanges/disconnections when necessary.
• Recording job information using paperwork or electronic equipment.
• Reporting health & safety risks or customer vulnerability.

What we need from you

• A full valid UK/EU driving license (preferably clean, with no more than 6 points).
• MOCOPA/CMA1/MET2 qualifications.
• Previous experience in a customer-facing role.
• Live within the area and be willing to travel.
• Excellent verbal communication and negotiation skills.

Here's what else you need to know

• The salary for this role is up to £43,791, including a base salary of £39,451, location allowance, revenue protection work (added after training), skilled allowance for gas metering, and an on-target reward scheme with potential earnings up to an additional £4,800 for high performance.
• This is a permanent role.
• Our benefits include 26 days holiday plus bank holidays, a generous pension scheme, life cover, bonuses, and 20 flexible benefits with tax and NI savings. Our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
• We are committed to equal opportunities and actively promote diversity and inclusion, as evidenced by our ranking in The Inclusive Top 50 UK Employers (15th in 2022/23).
• We support flexible working arrangements, including full-time, part-time, and job share options.
• As a Disability Confident Employer, we interview every disabled applicant who meets the minimum criteria.
• We offer development opportunities through our inclusive talent networks, supporting your skills, qualifications, and career growth.

At a glance

Get in touch

For more information about the role, contact Greg Ellis at [e-mail]

About us

E.ON is a privately owned international energy company with 42,000 colleagues across 13 countries. We focus on technical innovation and user-friendly customer solutions for the future energy landscape, emphasizing energy networks, renewables, and customer solutions.