SMART Meter Engineer Support Agent - Dual Fuel Bournemouth (FT, PT, Jobshare)

E.ON Gruppe; Portsmouth; On-site; GBP 38,000 - 45,000; Full time

Job summary

Join a forward-thinking energy company as a SMART Meter Engineer Support Agent, where your role will be pivotal in helping customers manage their energy consumption and resolve debts. This position offers flexibility with no set shifts, allowing you to balance your work and personal life while enjoying the satisfaction of making a difference. With a competitive salary and a comprehensive benefits package, including generous holiday and pension schemes, this is an opportunity to thrive in a supportive and inclusive environment. Embrace the chance to develop your skills and contribute to the energy transition towards net zero.

Benefits

26 days holiday + bank holidays

Generous pension scheme

Life cover

Bonus

Flexible working options

Broadband allowance

20 flexible benefits options

Qualifications

• Experience in a customer-facing role is essential.
• MOCOPA/CMA1/MET2 certification required.

Responsibilities

• Deliver excellent service to customers by resolving their debt issues.
• Plan routes to minimize carbon footprint.

Skills

Customer Service

Negotiation Skills

Verbal Communication

Education

MOCOPA/CMA1/MET2 Certification

Full valid UK/EU driving licence

Tools

Broadband Access

Job description

We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!

Here's what you'll be doing

Salary – £44,612 & great benefits

Are you a trained Meter Engineer? Do you want more flexibility in your role? Do you enjoy helping people? If so, we want to hear from you!

We’re currently looking for SMART Meter Engineer Support Agents with electricity & gas meter experience to join our growing Field Debt Solutions team. Here you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with any future payments, installing PAYG where it’s the best option, as well as helping them find ways to reduce energy consumption.

Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts, you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime, you can also top up your earnings even more! If you're looking for a role with real variety, independence, job satisfaction, and the opportunity to help people, please apply today!

Key responsibilities include

• Delivering excellent service to our customers by understanding their circumstances and helping them agree on an appropriate solution to resolve their debt.
• Planning efficient routes to reduce carbon footprint.
• Carrying out investigations, collating evidence, and obtaining information.
• Identifying new tenants through face-to-face discussions, Letting Agents, and neighbours while complying with DPA (Data Protection Act).
• Exchanging meters to SMART Pay as You Go or Classic Prepayment.
• Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
• Recording job information using the appropriate paperwork or electronic equipment.
• Reporting Health & Safety risks or customer vulnerability.
• Must have access to Broadband at home in order to upload day-to-day data. We will include a set monthly broadband allowance into your salary.

What we need from you

• A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
• MOCOPA/CMA1/MET2.
• Previous experience gained within a customer-facing role.
• Live within the area and be happy to travel.
• Excellent verbal communication and negotiation skills.

Here's what else you need to know

• The salary for this role is up to £44,612. This includes revenue protection work within your base salary of £38,209 + skilled allowance for gas metering (added to your salary as soon as you complete your training) + location allowance + on-target reward scheme, with the potential to earn more for higher performance.
• This is a permanent role.
• Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus, and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
• As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th), we’ve proven that we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
• We realise the best people bring their energy at different times, so we’re happy to talk flexible working and offer a range of flexible working options, including full-time, part-time, and job share.
• As a Disability Confident Employer, we interview every disabled applicant who meets the minimum criteria for the role.
• We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning, and development for all, building your skills, qualifications, and capabilities throughout your career.

At a glance

Get in touch

For more information about the role please contact the recruiter Greg Ellis - [e-mail]

About us

E.ON is a privately owned international energy company. Our 42,000 colleagues in 13 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies, and customer solutions.