SMART Meter Engineer Support Agent

E.ON UK PLC; Greater London; On-site; GBP 39,000 - 44,000; Full time

Job summary

An established industry player is seeking a dedicated SMART Meter Engineer Support Agent to join their dynamic team. This permanent role offers an exciting opportunity to provide exceptional customer service while helping clients resolve energy-related debts. You'll enjoy the flexibility of no set shifts, allowing you to balance work and life effectively. With a competitive salary and a generous benefits package, including a bonus scheme and flexible working options, this role promises job satisfaction and the chance to make a real difference in people's lives. If you have the necessary qualifications and a passion for helping others, this is the perfect opportunity for you.

Benefits

26 days holiday + bank holidays

Generous pension scheme

Life cover

Bonus

20 flexible benefits

Flexible working options

Training and development opportunities

Qualifications

• Trained in SMART Meter and Dual Fuel systems.
• Experience in customer-facing roles with strong communication skills.

Responsibilities

• Deliver excellent service by understanding customer circumstances.
• Plan efficient routes to reduce carbon footprint.
• Exchange meters to SMART Pay as You Go.

Skills

SMART Meter & Dual Fuel trained

Excellent verbal communication

Negotiation skills

Customer service experience

Education

MOCOPA/CMA1/MET2 certification

Tools

Smartphone

Tablet

Electronic job recording equipment

Job description

SMART Meter Engineer Support Agent - Dual Fuel Aylesbury

Here's what you'll be doing

Salary GBP43,791 & great benefits

Are you a trained Meter Engineer? Do you want more flexibility in your role? Do you enjoy helping people? If so, we want to hear from you!

We re currently looking for SMART Meter Engineer Support Agents with electricity & gas meter experience to join our growing Field Debt Solutions team. Here you ll play an important role in helping our customers resolve their debts. You ll work with our customers to support them with any future payments, installing PAYG where it s the best option, as well as helping them find ways to reduce energy consumption.

We ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. We ll train you to install SMART meters the E.ON way, and to offer the right payment option to our customers. After your training period, you ll be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers.

Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you're looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!

Key responsibilities include

• Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
• Planning efficient routes to reduce carbon footprint.
• Carrying out investigations, collating evidence and obtaining information.
• Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
• Exchanging meters to SMART Pay as You Go or Classic Prepayment.
• Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
• Recording job information using the appropriate paperwork or electronic equipment.
• Reporting Health & Safety risks or customer vulnerability.

What we need from you

• A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
• MOCOPA/CMA1/MET2.
• SMART Meter & Dual Fuel trained.
• Previous experience gained within a customer facing role.
• Live within the area and happy to travel.
• Excellent verbal communication and negotiation skills.

Here's what else you need to know

• The salary for this role is up to GBP43,791. This includes a base salary of GBP39,451 + a location allowance, revenue protection work (added to your base salary as soon as you complete your training), skilled allowance for gas metering plus an on-target reward scheme, with the potential to earn up to another GBP4800 for higher performance.
• This is a permanent role.
• Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
• As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we ve proven that we re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
• We realise the best people bring their energy at different times, so we re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
• As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
• We ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.