Smart Buildings Customer Advisor

Alloy Enterprises; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Johnson Controls is seeking an OpenBlue Customer Advisor in the UK to partner with customers and deliver value across the lifecycle. You will drive onboarding, adoption, advocacy, and growth for OpenBlue solutions in large facilities, leveraging OT know‑how and a customer‑first mindset.

The role requires strong communication, enterprise CRM experience, and the ability to navigate a matrix organization while delivering measurable outcomes. Travel up to 10% may be required.

Qualifications

• Bachelor's degree in engineering, business, or a related field.
• 5+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance services.
• Hands‑on experience with installation, deployment, or use of OT in medium to large facilities.
• Experience delivering user training, product demonstrations, and addressing operational questions to drive end results.
• Excellent communication skills, both written and verbal, to work with customers or partners across operational and senior levels.
• Strong track record in customer relationship management with enterprise customers, supported by endorsements from references, in roles such as Customer Success Manager, Account Manager, Project Manager, Performance Assurance Engineer, and/or Technical Sales.
• Extremely organized project management skills to manage multiple customers in your portfolio, maintaining detailed notes and action plans.
• Demonstrated ability to lead within a matrix organization, coordinating across teams and mobilizing resources.
• Enjoys learning new things in a self‑directed fashion, building new skills, knowledge, and expertise in a fast‑changing environment with minimal formal training.
• Experience driving process improvements to enhance customer satisfaction.
• Candidates must already have a work authorization that would permit them to work for Johnson Controls in the UK.

Responsibilities

• End‑to‑end delivery of customer value for OpenBlue solutions.
• Onboarding customers: kickoff calls, deployment milestones, train end users, share resources, confirm scope per contract.
• Adoption: help customers understand and use the product to achieve business outcomes, monitor usage analytics, and conduct regular check‑ins.
• Advocacy: triage issues, provide basic support, gather feedback, and close loops via NPS surveys and QBR participation.
• Retention and Growth: ensure customers' success definitions are met and identify opportunities for further value.

Skills

Communication

CRM

Project management

Matrix leadership

Self-directed learning

Process improvement

Education

Bachelor's degree in engineering or business

Job description

Johnson Controls is seeking an OpenBlue Customer Advisor in the UK to partner with customers and deliver value across the lifecycle. You will drive onboarding, adoption, advocacy, and growth for OpenBlue solutions in large facilities, leveraging OT know‑how and a customer‑first mindset.

The role requires strong communication, enterprise CRM experience, and the ability to navigate a matrix organization while delivering measurable outcomes. Travel up to 10% may be required.