Energy Manager

YDU JC Air Cond & Ref Inc.- Dubai; Sunbury-on-Thames; On-site; GBP 65,000 - 90,000; Full time

Job summary

Johnson Controls seeks an Energy Manager to partner with OpenBlue customers, delivering value across the full lifecycle. You will drive outcomes, train users, and act as a trusted advisor in a startup-like environment within a large company.

Ideal candidates bring extensive HVAC/building automation experience, strong communication, and proven CRM leadership across enterprise accounts, with up to 10% travel.

Qualifications

• Excellent communication skills, both written and verbal, to work with customers or partners across operational and senior levels.
• Strong project management skills to manage multiple customers in your portfolio.
• Experience delivering user training, product demonstrations, and addressing operational questions to drive end results.
• Demonstrated ability to lead within a matrix organization.
• Experience driving process improvements to enhance customer satisfaction.

Responsibilities

• Partner with customers of OpenBlue to deliver value across the customer lifecycle.
• Participate in customer kick-off and key deployment milestone calls.
• Train end users on the OpenBlue value framework and success metrics.
• Provide customers with guided product tours after delivery and ensure scope alignment with contract.
• Monitor product usage analytics and establish regular check-ins for adoption and value creation.
• Review open issues and provide initial triage and training to resolve problems quickly.

Education

Bachelor's degree in engineering, business, or a related field

Job description

What You Will Do

OpenBlue is a complete suite of AI-enabled smart building software solutions that delivers impactful outcomes in energy efficiency and sustainability, equipment uptime, facilities team productivity, workplace planning, and workplace experiences that combines Johnson Controls’ 140 years of building expertise with cutting‑edge technology. We are seeking an Energy Manager to partner with customers of our OpenBlue platform to deliver value. You will drive successful outcomes for customers and serve as a key consultant throughout the entire customer lifecycle. This is a great opportunity for someone who likes a challenge, is comfortable with a start‑up environment in a large company, and open to growing the position as we grow as our business.

How You Will Do It

Customer Onboarding

• Participate in customer kick‑off and key deployment milestone calls
• Understand customer personas, end users, use cases and goals; Ask questions to become deeply familiar with your customers’ businesses challenges
• Train end users on the OpenBlue customer value framework and success metrics to be measured
• Share product training resources and technical support processes
• Validate the completion of scope as per contract and customer needs
• Provide customers with a guided product tour after delivery

Adoption

• Become a trusted advisor by helping customers to understand and use the product to achieve business outcomes, including end users as well as internal and external channel partners
• Monitor product usage analytics and provide feedback to customers
• Establish 30-60-90 day check‑ins for new customers followed by regular touchpoints to discuss adoption, issues, and value creation

Advocacy (Build trust / transparency)

• Review any open issues / technical support tickets with customers
• Provide initial triage, basic support, and customer training to resolve problems quickly, leveraging technical support teams as needed

• Monitor customer health and value delivered; Conduct Net Promoter Score (NPS) surveys and ensure all feedback loops are closed
• Participate in Customer Business Reviews (QBRs) in partnership with digital commercial account managers
• Serve as the voice of the customer and share feedback with Product Management and Commercial teams on how we can better serve customers

Retention and Growth

• Ensure we are meeting customers’ definition of success
• Identify other opportunities to provide value
• Drive new business growth by earning favorable customer references

What we look for

• Bachelor's degree in engineering, business, or a related field.
• 5+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance services.
• Hands‑on experience working with installation, deployment, or use of Operational Technologies (OT) in medium to large facilities.
• Experience delivering user training, product demonstrations, and addressing operational questions to drive end results.
• Excellent communication skills, both written and verbal, to work with customers or partners across operational and senior levels.
• Strong track record in customer relationship management with enterprise customers.
• Extremely organized project management skills to manage multiple customers in your portfolio.
• Demonstrated ability to lead within a matrix organization.
• Experience driving process improvements to enhance customer satisfaction.
• Candidates must already have a work authorization that would permit them to work for Johnson Controls in the United Kingdom.
• Preferred Experience with smart building software and/or energy management systems.
• Certified Energy Manager (CEM) certification (Association of Energy Engineers).
• Certified Measurement & Verification Professional (CMVP) certification.
• The role may include up to 10% travel.

Johnson Controls: Enhancing the Intelligence of Buildings

Our buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.