Systems Configurator

PIB Group; Gloucester; Remote; GBP 42,000 - 56,000; Full time

Job summary

PIB Group is seeking a Systems Configurator to join the Change & Transformation team in our Gloucester offices.

You will set up and optimize software, translate business requirements into configuration, and deliver updates aligned with regulatory shifts and business change requests. A client-facing IT delivery background and strong Excel skills are essential.

Qualifications

• Experience as a Configuration Analyst or extensive experience as a Business or Systems Analyst.
• Experience in a client-facing role, ideally within an IT delivery capacity.
• Fluent in English (oral and written).
• Applies a methodical approach to routine and complex issue definition and resolution.

Responsibilities

• Set up, maintain, and adapt software, systems and product rules to align with business needs and improve efficiency.
• Translate business requirements, underwriting guidelines, pricing models, and policy conditions into system configuration and workflows.
• Deliver product updates, rule changes, and major platform logic alterations following business change requests or regulatory shifts.
• Triage and resolve client support requests related to user access, document issues, or system anomalies.
• Collaborate with stakeholders to understand needs and challenge where applicable.
• Escalate clearly to Product Lead with documented impacts and solution options.
• Work in compliance with central change management processes.

Skills

Excel proficiency

Client-facing

Analytical thinking

Communication

UI/UX basics

JavaScript basics

HTML/CSS basics

Tools

JavaScript

HTML

CSS

Job description

The Change & Transformation team at Underwriting Collective, Part of PIB Group are responsible for driving business improvement, system enhancement, and operational transformation across the organisation. The team acts as the bridge between business requirements and technology solutions, ensuring that core platforms and business systems are configured, optimised, and continuously improved to support the evolving needs of the business and are now looking for a Systems Configurator to join them in our Gloucester offices.The Systems Configurator role will set up, maintain, and adapt software, systems and product rules so they align with business needs and operate efficiently.**What you’ll be doing:**· Support the build of new products within the Underwriting Collective, ensuring consistency and quality.· Translate business requirements, underwriting guidelines, pricing models, and policy conditions into system configuration and workflows.· Deliver product updates, rule changes, and major platform logic alterations following business change requests or regulatory shifts.· Triage and resolve client support requests related to user access, document compilation errors, or edge-case system anomalies.· Collaborate with business stakeholders to understand their needs, challenging where applicable.· Escalate clearly when needed to Product Lead, documenting impacts and solution options.· Work in compliance and alignment with the central change management processes.**What we’re looking for:**· Experience as a Configuration Analyst or at extensive experience as a Business or Systems Analyst.· Experience in a client-facing role, ideally within an IT delivery capacity.· Highly proficient in Excel, with extensive experience in formulas, lookups, and various functionalities (excluding VBA).· Conceptual understanding of UI/UX design principles, including a basic understanding of JavaScript, CSS, and HTML· Knowledge and experience in digital teams, especially within insurance/financial services or other regulated business environments.· Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences when engaging with colleagues.· Applies a methodical approach to routine and complex issue definition and resolution.**Why PIB Group?**PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!**Inclusion & Accessibility**We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to **[e-mail]**