Slots Customer Experience Team Member - Hounslow

MERKUR Casino UK; Hounslow; Hybrid; GBP 18,000 - 20,000; Full time

Benefits offered by this job

28 days holiday (including Bank Holyd"

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Slots is seeking a Team Member for Hounslow to deliver a warm, high‑quality customer experience across our gaming venue. You will work on a 40‑hour week, including weekends and Bank Holidays, in a fast-paced retail environment.

You will receive comprehensive training, opportunities for career progression, and the chance to be part of a market‑leading entertainment group that values service excellence and guest satisfaction.

Qualifications

• Experience in retail, hospitality or gambling environments
• Excellent customer service
• Willingness to learn and develop
• Flexible with weekends and Bank Holidays
• Attention to detail

Responsibilities

• Ensure venue housekeeping and gaming equipment are clean and presentable
• Provide customer service in line with brand standards
• Monitor customer behavior and escalate when necessary
• Assist with administration and promotions to ensure smooth operations
• Maintain professional appearance and adhere to dress code
• Log customer interactions as per policy

Job description

MERKUR Slots is seeking a Team Member for Hounslow to deliver a warm, high‑quality customer experience across our gaming venue. You will work on a 40‑hour week, including weekends and Bank Holidays, in a fast-paced retail environment.

You will receive comprehensive training, opportunities for career progression, and the chance to be part of a market‑leading entertainment group that values service excellence and guest satisfaction.