Slots Host - Full and Part Time available

Genting Casinos; Birmingham; Presencial; GBP 12.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible benefits package

Life Cover

Staff discounts

Descripción de la vacante

Genting Casinos UK Limited is seeking a Slots Host at Resorts World Birmingham. The role offers full and part-time options with a flexible schedule on a lively casino floor focused on electronic gaming machines.

You will welcome players, build relationships, maintain machine standards, and work with management to maximise promotions and customer experience. Training and ongoing knowledge of games are required.

Formación

• Welcoming guests and players to the Electronic Gaming area.
• Ability to approach and talk to players to build relationships.
• Maintain high standards for machines and gaming area.
• Provide effective assistance and resolve queries promptly.
• Coordinate with management on promotions and operations.
• Attend training and stay updated on new games and features.

Responsabilidades

• Confidently welcome new and regular customers to the Electronic Gaming area.
• Build ongoing relationships by knowing how to approach and talk to your players.
• Diligence and drive to ensure impeccable machine standards.
• Offer full effective assistance when required.
• Liaise with management and marketing to maximise operational efficiency through promotions.
• To be fully conversant with policies and procedures and attend relevant training sessions and meetings.
• Maintain up to date knowledge of all new games and bonus features.

Conocimientos

Customer service

Relationship building

Product knowledge

Promotions awareness

Attention to detail

Herramientas

None

Descripción del empleo

Slots Host - Full and Part Time available

We are looking for a Slots Host to join the team. We are looking for a fully flexible candidate who is able to work a variety of shifts working full time but part time will be considered.

• Confidently welcome new and regular customers to the Electronic Gaming area.


• Build ongoing relationships by knowing how to approach and talk to your players.


• Diligence and drive to ensure impeccable machine standards.


• Offer full effective assistance when required.


• Liaise with management and marketing to maximise the operational efficiency of electronic gaming through well thought out, planned promotions.


• To be fully conversant with policies and procedures and attend relevant training sessions and meetings.


• Maintain an up to date knowledge of all new games and the bonus features.

What we offer:

• A range of “flexible benefits”* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.


• Life Cover


• Numerous discounts across Resorts World Birmingham and the NEC Campus


• Discounts across the wider Genting UK brand


• Discounted on-site gym membership


• Discounted bus and rail passes with National Express


• Pension


• Uniform provided


• Employee Assistance Programme


• Free on-site parking


• Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.

As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year.

We also continually looks at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.

*subject to eligibility

Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, High Line Bar, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.