Merkur Slots Team Member - Hounslow

MERKUR Casino UK; Hounslow; Hybrid; GBP 18,000 - 20,000; Full time

Benefits offered by this job

28 days holiday (including Bank Holyd"

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Slots is seeking a Team Member for Hounslow to deliver a warm, high‑quality customer experience across our gaming venue. You will work on a 40‑hour week, including weekends and Bank Holidays, in a fast-paced retail environment.

You will receive comprehensive training, opportunities for career progression, and the chance to be part of a market‑leading entertainment group that values service excellence and guest satisfaction.

Qualifications

• Experience in retail, hospitality or gambling environments
• Excellent customer service
• Willingness to learn and develop
• Flexible with weekends and Bank Holidays
• Attention to detail

Responsibilities

• Ensure venue housekeeping and gaming equipment are clean and presentable
• Provide customer service in line with brand standards
• Monitor customer behavior and escalate when necessary
• Assist with administration and promotions to ensure smooth operations
• Maintain professional appearance and adhere to dress code
• Log customer interactions as per policy

Job description

## Merkur Slots Team Member - HounslowApply: Hounslow: Full time: Posted Today: End Date: November 2, 2026 (13 days left to apply): JR1004970Do you want to be part of an exciting market-leading business that can help your career scale to new heights?Then read on!**Position:** Team Member – Hounslow**Hours Per Week:** 40**Pay Rate:** £13.25 - £14.75 per hour**Night Rate:** £14.75 per hour between 23:00 and 06:00At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!**Who Are Merkur?**MERKUR Casino UK Ltd is part of the MERKUR Group (formally the Gauselmann Group), one of Europe’s leading gaming and entertainment companies. Headquartered in Germany, the group operates Internationally, with a strong presence in Germany alongside numerous other countries including the UK, Spain, the Netherlands, Czech Republic and Serbia.MERKUR Casino UK Ltd operates a number of venues throughout the UK including over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.Have we got your attention?**About you:**We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.· Experience working in a retail, hospitality or gambling environment· Experienced delivering excellent customer service· Willingness to learn and develop· Flexible and dedicated· Attention to detail· Industry and compliance training will be givenWhat’s in it for you?**Benefits:**· 28 days holiday (including Bank Holidays)· Quarterly Bonus Scheme· Excellent Career Progression Opportunities· Contributory Pension Scheme· Life Assurance· Discounts with high street retailers and restaurants through our benefits portal· Employee assistance programme**Duties include but not limited to:**· To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.· To ensure service rounds and refreshments are offered in line with brand guidelines.· To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.· To assist with any administration as required to 100% accuracy.· To help ensure that promotions run smoothly and are a success.· To ensure that customer service is carried out in line with company standards and results in \"customer satisfaction\".· To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.· To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.· To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.· Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.· Gain a good understanding of all company policies and procedures around safeguarding and challenge 25· To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.· Full job description can be provided on requestWant to know more? Apply today and our recruitment team will be in touch!