Slot Manager

Royal Caribbean Group; Slough; On-site; GBP 30,000 - 42,000; Full time

Job summary

Royal Caribbean Group seeks a Slot Manager to supervise and coordinate the servicing of casino slot machines, arcade, and ShipShape gym equipment onboard. You will lead the team to deliver courteous, professional service to guests and ensure smooth operation of all related facilities.

The role requires supervisory experience, technical training, and strong customer service skills to resolve issues and maintain high guest satisfaction on board.

Qualifications

• Supervisory experience of slot technicians is preferred.
• Formal training in repair and troubleshooting of electrical, mechanical and/or electronic equipment.
• Experience in live casino environments preferred.
• Ability to read safety rules and mechanical drawings.
• Strong customer service skills for guest interaction.
• Ability to communicate tactfully with guests and team members.
• Ability to stand for extended periods and count currency.
• Experience supervising an international team of technicians.

Responsibilities

• Supervise slot technicians and arcade/ShipShape gym equipment servicing teams.
• Coordinate servicing activities and ensure courteous guest service.
• Communicate with guests, department heads and crew to resolve issues and negotiate resolutions.
• Ensure adherence to safety rules and operational procedures.

Skills

Supervisory experience

Customer service

Communication

Reading safety rules

Education

High school diploma or equivalent

Tools

Excel

Microsoft Word

Job description

POSITION SUMMARY

Slot Manager supervises and coordinates the activities of the Casino slot machine, Arcade and ShipShape gym equipment servicing function and the employees engaged in providing courteous and professional service to guests.

Hiring Requirements

• Previous supervisory experience of slot technicians in a casino environment preferred.
• Formal training in the repair and troubleshooting of a variety of electrical, mechanical and/or electronic equipment.
• Previous slot technician work experience in live casinos preferred.
• Proven ability to read safety rules, instructions in the use and maintenance of tools and equipment, and methods and procedures in mechanical drawings.
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to stand for an extended period of time.
• Ability to count paper and coin currency quickly and accurately.
• Ability to perform basic math functions with regard to monetary units and compute slot machine percentages.
• Ability to learn and utilize knowledge of policies and practices involved in the human resources function.
• Ability to supervise an international team of Slot Technicians in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Working knowledge of computers, internet access, and the ability to navigate within a variety software package such as Excel and Word.
• Completion of high school or basic education equivalency preferred.