Slot Manager

Royal Caribbean Group; Birmingham; On-site; GBP 42,000 - 66,000; Full time

Job summary

Royal Caribbean Group is seeking a Slot Manager to supervise the casino slot machine, arcade and ShipShape gym equipment servicing teams. You will ensure courteous, professional service to guests while coordinating maintenance and repairs.

The role requires supervisory experience in a casino setting, formal repair/troubleshooting training, and strong customer service and safety awareness. Candidates should be able to lead an international team and maintain high service standards.

Qualifications

• Previous supervisory experience of slot technicians in a casino environment preferred.
• Formal training in the repair and troubleshooting of electrical, mechanical and/or electronic equipment.
• Previous slot technician work experience in live casinos preferred.
• Ability to read safety rules, instructions in the use and maintenance of tools and equipment, and methods and procedures in mechanical drawings.
• Customer service skills to interact with guests in a courteous, professional and positive manner.

Responsibilities

• Supervise and coordinate activities of slot machine, arcade and gym equipment servicing staff.
• Ensure guests receive courteous and professional service at all times.
• Communicate with department heads and shipboard staff to resolve issues and implement solutions.
• Apply safety rules and procedures in all servicing and maintenance activities.

Skills

Supervisory experience

Casino environment

Troubleshooting skills

Customer service

Communication

Safety rules reading

Team management

Excel

Word

Education: high school

Education

High school completion

Tools

Excel

Word

Job description

POSITION SUMMARY

Slot Manager supervises and coordinates the activities of the Casino slot machine, Arcade and ShipShape gym equipment servicing function and the employees engaged in providing courteous and professional service to guests.

Hiring Requirements:

• Previous supervisory experience of slot technicians in a casino environment preferred.
• Formal training in the repair and troubleshooting of a variety of electrical, mechanical and/or electronic equipment.
• Previous slot technician work experience in live casinos preferred.
• Proven ability to read safety rules, instructions in the use and maintenance of tools and equipment, and methods and procedures in mechanical drawings.
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to stand for an extended period of time.
• Ability to count paper and coin currency quickly and accurately.
• Ability to perform basic math functions with regard to monetary units and compute slot machine percentages.
• Ability to learn and utilize knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of Slot Technicians in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Working knowledge of computers, internet access, and the ability to navigate within a variety software package such as Excel and Word.
• Completion of high school or basic education equivalency preferred.