Slot Manager

Royal Caribbean Group; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Royal Caribbean Group is hiring a Slot Manager for their fleet. The role involves supervising and coordinating activities of the Casino slot machines, Arcade, and gym equipment servicing functions, ensuring exceptional service to guests.

The ideal candidate should have supervisory experience in a casino environment, strong customer service skills, and the ability to manage a diverse team. Formal training in equipment repair is preferred.

Qualifications

• Supervisory experience of slot technicians in a casino.
• Formal training in electrical, mechanical, or electronic equipment.
• Ability to resolve problems and negotiate solutions.

Responsibilities

• Supervise Casino slot machine and Arcade equipment servicing.
• Coordinate activities and ensure courteous service to guests.
• Motivate and manage Slot Technicians effectively.

Skills

Supervisory experience in a casino environment

Customer service skills

Ability to read mechanical drawings

Basic math functions

Working knowledge of Excel and Word

Education

Completion of high school or equivalent

Job description

Slot Manager

supervises and coordinates the activities of the Casino slot machine, Arcade and ShipShape gym equipment servicing function and the employees engaged in providing courteous and professional service to guests.

Hiring Requirements

• Previous supervisory experience of slot technicians in a casino environment preferred.
• Formal training in the repair and troubleshooting of a variety of electrical, mechanical and/or electronic equipment.
• Previous slot technician work experience in live casinos preferred.
• Proven ability to read safety rules, instructions in the use and maintenance of tools and equipment, and methods and procedures in mechanical drawings.
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to stand for an extended period of time.
• Ability to count paper and coin currency quickly and accurately.
• Ability to perform basic math functions with regard to monetary units and compute slot machine percentages.
• Ability to learn and utilize knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of Slot Technicians in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Working knowledge of computers, internet access, and the ability to navigate within a variety software package such as Excel and Word.
• Completion of high school or basic education equivalency preferred.