Lead Slot & Equipment Operations Supervisor

Royal Caribbean Group

Nechells

On-site

GBP 42,000 - 64,000

Full time

13 days ago

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Job summary

Royal Caribbean Group is seeking a Slot Manager to supervise and coordinate the casino slot machine operations, arcade and ShipShape gym equipment servicing and the staff delivering courteous service to guests aboard the ship.

Ideal candidates will have supervisory experience in a casino environment, formal technical training, and strong customer service skills to ensure smooth operations while maintaining safety and guest satisfaction.

Qualifications

Previous supervisory experience of slot technicians in a casino environment preferred.
Formal training in repair and troubleshooting of electrical, mechanical and/or electronic equipment.
Previous slot technician work experience in live casinos preferred.
Proven ability to read safety rules, instructions in the use and maintenance of tools and equipment, and methods and procedures in mechanical drawings.
Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
Ability to stand for an extended period of time.
Ability to count paper and coin currency quickly and accurately.
Ability to perform basic math functions with regard to monetary units and compute slot machine percentages.
Ability to learn and utilize knowledge of policies and practices involved in the human resources function and to supervise an international team of Slot Technicians.
Working knowledge of computers, internet access, and the ability to navigate within software like Excel and Word.
Completion of high school or basic education equivalency preferred.