Skills Delivery Administrator

Dumfries and Galloway College; Kingholm Quay; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Local Government Pension

45 days annual leave (Pro Rata)

Career progression opportunities

Health & wellbeing benefits inc. Cycle

Home & Electronics Lifestyle Saves

Employee Assistance Programme

Job summary

Dumfries and Galloway College is seeking an organised Skills Delivery Administrator to provide high-quality administrative support to the External Development & Commercial Team. The role ensures accurate records, finance processes and compliance across training programmes and work-based learning.

This position is based on campus in Dumfries and requires handling enquiries from learners, employers and colleagues with professionalism and confidentiality, contributing to smooth, compliant delivery

Qualifications

• Experience in an administrative role within a busy office or team environment.
• Proficient IT skills: Word, Excel and Outlook.
• Proven ability to maintain accurate records and work with databases or CRM systems.
• Experience handling enquiries professionally by phone and email.
• Experience working with auditable processes.
• Strong organisational skills and ability to prioritise deadlines.
• Excellent written and verbal communication skills.
• High level of accuracy and attention to detail.

Responsibilities

• Provide comprehensive administrative support for skills delivery programmes, including enrolments, records management and course documentation.
• Maintain accurate learner, employer and course data across internal systems, CRMs and awarding body platforms.
• Act as a first point of contact for learners, employers and internal teams, handling enquiries professionally and efficiently.
• Support financial and compliance processes, including invoicing, payments, audits and funding requirements.
• Liaise with internal departments and external partners to ensure smooth, compliant and high-quality delivery of training provision.

Skills

Administrative experience

MS Word

MS Excel

MS Outlook

Records management

CRM systems

Enquiries handling (phone/email)

Attention to detail

Education

SCQF Level 6

Tools

MS Office

Awarding body systems

Job description

Dumfries Campus, Bankend Road, Dumfries, | £29,933.29 per year Permanent - Based at Dumfries Campus | 35 hours per week

Other Benefits

• Membership of the Local Government Pension
• Up to 45 days annual leave Pro Rata (including bank holidays and college closure dates)
• Opportunities for career progression and personal development
• Access a wide range of health and wellbeing benefits inc. Cycle to Work, Bike Shop, Home & Electronics Lifestyle Saves and Employee Assistance Programme.

What's the Job?

We are looking to appoint an organised and detail focused Skills Delivery Administrator to provide high quality administrative support to our External Development & Commercial Team. This role is essential to the smooth delivery of training programmes and work based learning, ensuring that records, systems, finance processes and compliance requirements are managed accurately and efficiently.

This is an excellent opportunity for an experienced administrator who enjoys working in a fast paced environment, supporting learners, employers and colleagues while maintaining high standards of accuracy, customer service and confidentiality.

What You'll Do

• Provide comprehensive administrative support for skills delivery programmes, including enrolments, records management and course documentation
• Maintain accurate learner, employer and course data across internal systems, CRMs and awarding body platforms
• Act as a first point of contact for learners, employers and internal teams, handling enquiries professionally and efficiently
• Support financial and compliance processes, including invoicing, payments, audits and funding requirements
• Liaise with internal departments and external partners to ensure smooth, compliant and high quality delivery of training provision

Who we're looking for

We're looking for someone who brings:

Essential experience

• Experience in an administrative role within a busy office or team environment
• Proficient IT skills, including Microsoft Word, Excel and Outlook
• Proven ability to maintain accurate records and work with databases or CRM systems
• Experience handling enquiries professionally by phone and email
• Experience working with auditable processes
• Strong organisational skills with the ability to prioritise workload and meet deadlines
• Excellent written and verbal communication skills
• High level of accuracy and attention to detail

This post is required to be based on Campus

Essential qualifications

Educated to SCQF Level 6 (or equivalent), preferably including English or a Business related subject

Desirable

• Experience within an education, training or employability setting
• Experience supporting quality assurance or external audit processes
• Familiarity with awarding body systems
• Understanding of funding or compliance requirements
• Relevant further education qualification (e.g. HNC/HND in Business or Administration)
• Proficiency in digital skills relevant to the role, including experience using MS Office and any job-specific software/systems
• Adaptability to evolving digital opportunities and willingness to continuously improve digital competencies.

Who we are

Explore our website for more information about the College and who we are.About Us Dumfries & Galloway College

Closing Date

27th November 2026

What happens next

Interviews for successful applicants will be held week commencing 7th December 2026

What else you need to know

If you're successful in securing the role, your employment will be conditional on the college receiving two satisfactory references and background checks including the disclosure Scotland check on all criminal offences (spent & unspent) so ensure you are not barred from working with Children or Vulnerable Adults.

All staff are required to become a member of the Protecting Vulnerable Groups (PVG) membership scheme, which is managed and delivered by Disclosure Scotland.