Skills Delivery Admin & Compliance Coordinator

Dumfries & Galloway College; Dumfries; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Local Government Pension

Annual leave Pro Rata up to 45 days

Health and wellbeing benefits

Job summary

Dumfries & Galloway College seeks a meticulous Skills Delivery Administrator to provide high-quality administrative support to the External Development & Commercial Team. You will help ensure training programmes run smoothly, with accurate records, compliant processes and strong confidentiality.

Ideal candidates will have proven admin experience, proficiency in MS Office, and experience with databases/CRM systems, delivering services to learners and employers in a fast-paced environment.

Qualifications

• Experience in an administrative role within a busy office or team environment.
• Proficient IT skills, including Microsoft Word, Excel and Outlook.
• Proven ability to maintain accurate records and work with databases or CRM systems.
• Experience handling enquiries professionally by phone and email.
• Experience working with auditable processes.
• Strong organisational skills with the ability to prioritise workload and meet deadlines.
• Excellent written and verbal communication skills.
• High level of accuracy and attention to detail.

Responsibilities

• Provide comprehensive administrative support for skills delivery programmes, including enrolments, records management and course documentation.
• Maintain accurate learner, employer and course data across internal systems, CRMs and awarding body platforms.
• Act as a first point of contact for learners, employers and internal teams, handling enquiries professionally and efficiently.
• Support financial and compliance processes, including invoicing, payments, audits and funding requirements.
• Liaise with internal departments and external partners to ensure smooth, compliant and high quality delivery of training provision.

Skills

Administrative experience

MS Office

Record keeping

Customer enquiries handling

Auditable processes

Organisational skills

Communication skills

Attention to detail

Campus-based role

Education

SCQF Level 6

English or Business-related subject

Tools

Microsoft Word

Microsoft Excel

Outlook

CRM systems

Job description

Dumfries & Galloway College seeks a meticulous Skills Delivery Administrator to provide high-quality administrative support to the External Development & Commercial Team. You will help ensure training programmes run smoothly, with accurate records, compliant processes and strong confidentiality.

Ideal candidates will have proven admin experience, proficiency in MS Office, and experience with databases/CRM systems, delivering services to learners and employers in a fast-paced environment.