Site Support Officer

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated individual to join their Operations team. This pivotal role focuses on providing a comprehensive and confidential patient-centered service, ensuring efficient patient flow through the emergency pathway. The successful candidate will work closely with inpatient services, utilizing their initiative to coordinate activities and maximize effective bed management. This position offers a unique opportunity to contribute positively to patient care and organizational efficiency within a dynamic healthcare environment. If you're passionate about making a difference in patient services, this role is for you.

Qualifications

• Experience in managing patient flow within healthcare settings.
• Ability to interpret and convey information accurately.

Responsibilities

• Support patient flow through the emergency pathway and allocate beds proactively.
• Record data daily on patient flow and performance metrics.

Skills

Patient flow management

Data collation and recording

Understanding of Clinical Quality Indicators

Effective communication

Job description

This is a pivotal role within the Operations team to provide a confidential and comprehensive patient centred service regarding patient flow. To support delivery of the Key Performance targets.

The post holder works with all adult inpatient services to support identification and placement of patients appropriately and timely, working to agreed protocols and procedures.

The post holder will be expected to work with the minimum of supervision and co-ordinate his/her activities with the members of the Team in order that an efficient service is provided. The post holder will be expected to spend periods of time working under his/her own initiative. The post holder will carry out the duties in such a way as to make a direct and positive contribution to the organisation of the work and to assist the Team to maximise the most effective bed management service. It is essential that the post holder exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.

Please note there is an interview date of 25th April 2025.

Please note that this vacancy is not eligible for sponsorship.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

• Focus on patient flow through the emergency pathway
• Sufficiently skilled in understanding the Emergency Department (ED) Clinical Quality Indicators including the criteria for 4 hour, 12 hour targets set nationally and support the specialist teams in ensuring flow is provided to achieve this
• To support the allocation of beds in a proactive manner, considering patient safety at all times
• Collate and record data daily relating to patient flow and performance in order to ensure the Trust's position is recorded both internally and externally as required
• Interpret and convey information accurately and concisely and respond to changing priorities and conflicting demands in an effective manner and develop systems to improve effectiveness of the post
• Ensure the nurse in charge, manager of the day and Clinical Site Manager is aware of the changing pressures within ED/MAU/SAU/MINORS and medical/specialised review requirements

For further details / informal visits contact: Name: Danielle Mallabone Job title: Lead Nurse Clinical Site Manager Email address: [e-mail]