Site Supervisor - R&M

TN United Kingdom; Derby; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a Site Supervisor to oversee the repair and maintenance of the clean water network. This role involves operational leadership, ensuring timely and safe delivery of services while maintaining customer satisfaction. You will manage resources effectively, conduct inspections, and coach your team to achieve high performance. Join a company committed to diversity and inclusion, where your contributions will have a significant impact on service quality and customer care.

Qualifications

• Experience in the Utilities sector is essential.
• Full UK Driving Licence required.

Responsibilities

• Supervise water repair and maintenance teams and their daily activities.
• Ensure compliance with health and safety standards and customer satisfaction.

Skills

Leadership

Customer Service

Health & Safety Compliance

Operational Management

Financial Awareness

Education

NRWSA at Supervisory Level

Health & Safety Qualification

Supervisor Street Works Qualification

Tools

Microsoft Excel

Microsoft Word

Job description

As a Site Supervisor, you will be responsible for resources associated with the repair and maintenance of the clean water network across specific network areas for our client.

You will supervise operational repair and maintenance support to resolve issues such as poor supplies, no water, leaks, and water quality issues. Activities include repairing burst mains, leak repair, stop tap repairs, installation of equipment, investigations/tracing supplies. You will provide operational leadership, ensuring work is delivered safely, on time, within budget, and to our client’s expectations. Customer service and health and safety are critical to this role.

Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with the client to improve C-MeX ratings and demonstrate leadership in customer care, especially regarding Network Plus’s metering services.

You will collaborate with the scheduling team to ensure repair and maintenance work is delivered on schedule and communicate with customers impacted by our work as needed.

Key Responsibilities

• Operational supervisory responsibility for water repair and maintenance teams and their daily activities.
• Organize labor cost-effectively, including recruitment, disciplinary actions, wages, and absence management.
• Manage resources such as materials and plant.
• Ensure accurate recording of work undertaken, including photographs and meter asset details.
• Visit teams regularly at local sites to review progress and performance, ensuring standards are met.
• Conduct team briefings monthly, coaching and developing teams to reach their potential.
• Perform team inspections to ensure high compliance, quality, and first-time operational delivery.
• Act as a Health & Safety Representative, conducting inspections, raising safety matters, and investigating incidents.

Experience and Qualifications

• Relevant qualifications, e.g., NRWSA at supervisory level.
• Health & Safety qualification (advantage).
• Experience in Utilities sector.
• Supervisor Street Works qualification.
• Knowledge of deep excavation.
• Financial and commercial awareness.
• Proficient in IT, including Microsoft Excel and Word.
• Full UK Driving Licence.

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer, celebrating diversity and promoting an inclusive environment. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.

We prioritize the privacy and security of your personal information, and by applying, you agree to our privacy policy.

Network Plus is an award-winning provider of utility and infrastructure services across the UK, committed to valuing experience, perspective, and diversity in our workforce.