Site Supervisor - R&M

Network Plus; Derby; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Site Supervisor to oversee the repair and maintenance of the clean water network. This role is crucial for ensuring customer satisfaction and operational efficiency. As a leader, you will manage teams, coordinate resources, and uphold health and safety standards. Your expertise in the utilities sector and strong communication skills will be vital in enhancing service quality and improving customer ratings. Join a forward-thinking company that values diversity and offers a competitive salary and benefits package.

Qualifications

• Experience in the Utilities sector is essential.
• Full UK Driving Licence required for site visits.

Responsibilities

• Supervise water repair and maintenance teams effectively.
• Ensure compliance with Health & Safety standards.
• Coordinate with scheduling team for timely delivery.

Skills

Verbal Communication

Management Skills

Financial Awareness

IT Proficiency (Excel, Word)

Education

NRWSA at Supervisory Level

Health & Safety Qualification

Supervisor Street Works Qualification

Tools

Microsoft Excel

Microsoft Word

Job description

Description
As a Site Supervisor, you will be responsible for resources associated with the repair and maintenance of the clean water network across specific network areas for our client.

You will supervise operational repair and maintenance support to resolve issues such as poor supplies, no water, leaks, and water quality issues. Activities include repairing burst mains, leak repairs, stop tap repairs, installation of equipment, and investigations/tracing supplies. You will provide operational leadership to ensure that work is delivered safely, on time, within budget, and to our client's expectations. Customer service is critical, alongside Health and Safety.

Customer satisfaction is measured through C-MeX. You will work closely with the client to improve C-MeX scores and demonstrate leadership in caring about customer ratings of Network Plus's metering services.

You will coordinate with the scheduling team to ensure timely delivery of repair and maintenance work and communicate with impacted customers as needed.

Key Responsibilities

• Supervise water repair and maintenance teams and their daily activities
• Organize labor efficiently, including recruitment, disciplinary actions, wages, and absence management
• Manage resources such as materials and plant
• Ensure accurate documentation of work, including photographs and meter asset details
• Visit local sites regularly to review progress and ensure standards are met
• Conduct team briefings monthly; coach and develop team members
• Perform team inspections focusing on compliance, quality, and first-time right delivery
• Act as a Health & Safety Representative, conducting inspections, raising safety issues, and investigating incidents

Experience and Qualifications

• Relevant qualifications, e.g., NRWSA at supervisory level
• Health & Safety qualification (advantageous)
• Experience in Utilities sector
• Supervisor Street Works qualification
• Deep Excavation knowledge and experience
• Strong verbal communication skills
• Good management skills
• Financial and commercial awareness
• Proficient in IT, including Microsoft Excel and Word
• Full UK Driving Licence

Salary and Benefits

We offer a competitive salary based on experience along with a comprehensive benefits package.

Network Plus is an Equal Opportunity Employer, celebrating diversity and ensuring non-discrimination. We are Armed Forces-friendly and welcome applications from ex-Armed Forces personnel and their families.

We prioritize privacy and data security; by applying, you agree to our privacy policy.

About Network Plus

Network Plus delivers essential utility and infrastructure services across the UK and values diversity, inclusion, and employee contribution regardless of background or circumstances.