Site Reliability Engineering Professional

BT Group; Birmingham; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Site Reliability Engineer to enhance network reliability and performance. This role focuses on leveraging engineering skills and automation to improve service quality across various environments. You'll collaborate with design teams, manage monitoring solutions, and troubleshoot network issues while contributing to a culture of continuous learning and development. Join a dynamic team that values innovation and offers extensive training opportunities, all while playing a crucial role in transforming connectivity for millions.

Benefits

10% on target bonus

25 days annual leave

Flexible benefits

World-class training

BT Shares Saving schemes

Discounted broadband packages

On call allowances

Overtime

Qualifications

• Experience in managing and troubleshooting large-scale networks in an ISP environment.
• Proficiency in Linux system administration and network protocols.

Responsibilities

• Collaborate with teams to implement changes in live networks using automation.
• Configure monitoring solutions to ensure system performance.

Skills

Network Protocols

Linux Administration

Programming (Python, Ansible)

Cloud Computing

Monitoring Solutions (ELK, Prometheus)

Incident Management

Sysadmin/Server Management

Growth Mindset

Tools

Ansible

ELK Stack

Prometheus

Kafka

CI/CD Tools

Job description

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Site Reliability Engineering Professional

Posting Date: 1 May 2025

Unit: Networks

Location:

Snowhill, Birmingham, United Kingdom

Professional Services was formed as a progressive development towards the convergence of multiple domains across BT. We pride ourselves on providing expert third line support to an extensive range of services; ensuring the required levels of availability are maintained. The team is widely recognised for getting things done, while making transformational improvements along the way. We do this by ensuring we have the right people to achieve our high ambitions.

We are seeking a passionate Site Reliability Engineer(SRE), to join the unit. This role will specialise inengineering with a curious approach towards automation. Candidates will be required to leverage their knowledge in engineering and use software to transform the way we interact with networks. A key responsibility will be investigating and learning new technologies, so a desire to learn is equally as valuable as experience.

As part of this role, you’ll directly contribute to improving reliability, scalability, and performance of services by driving automation, monitoring, and operational excellence across a number of environments.

What you’ll be doing

• Integration: Collaborate with design & platform teams and support the Implementation of flawless change into the live network, utilising automation and CI/CD pipelines.
• Application Monitoring: Configure and maintain monitoring solutions such as ELK stack, Prometheus and Kafka to ensure the health and performance of our systems.
• Automation Tools: Utilise tools such as Ansible and Python to provision and manage infrastructure resources in a scalable and efficient manner.
• Technical Acumen: Apply your understanding of network principles to troubleshoot network faults within our systems and look at how you can optimize performance and enhance security across our infrastructure.
• Incident Management and Resolution: Be prepared to support a 365x24/7 callout, providing final line assurance technical resolution covering an extensive range of technologies.
• Customer Focus: Be a technical expert who understands the end-to-end journey of our customers.
• Growth and Development: As a technically talented professional you should enhance the brand of the team and support those around you to be accountable and perform at their best.

What you'll bring

You must have

• Experience in an ISP Environment: Proven experience in a fast-paced ISP setting, managing and troubleshooting large-scale networks.
• Network Fundamentals: Knowledge of network protocols, including Radius, BGP, OSPF, DNS, MPLS and others.
• Technical Proficiency: Fair understanding of network architecture, design, and implementation.
• Linux Administration: Linux system administration skills, with a focus on performance optimisation, security, and automation.
• Monitoring and Logging Solutions: Familiarity with monitoring and logging solutions such as ELK Stack, Kafka, and Prometheus.
• Programming Proficiency: Proficiency in at least one programming language, such as Python or Ansible, as well as a familiarity with CI/CD orchestration.
• Growth Mindset: Self-driven attitude towards learning new skills and aiding the development of others.
• Sysadmin/Server Management: Skills in system administration, server management, and compute resources.
• Cloud Computing: Understanding and familiarisation with cloud computing and best practices.
• Vendor Hardware Expertise: Hands-on experience with hardware from leading vendors such as Cisco, Dell, Juniper, and Nokia.
• Continuous Application Deployments: Experience deploying new developments to live networks across a variety of infrastructure, including Virtual Machines, Routers, Switches, and Servers.

What's in it for you

• 10% on target bonus
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop
• On call allowances and overtime

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.