Site Reliability Engineer — AI-Driven Reliability (Hybrid)

Hackajob Ltd; West Midlands; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

bet365 is seeking a Site Reliability Engineer to shape the stability of the systems behind every click and live change. You will join a team that protects and improves availability, performance and resilience across a complex technical estate, blending software engineering with automation and incident response.

You will work across SRE, development and IT Operations, embedding reliability throughout the software lifecycle, leading technical work and sharing knowledge to lift standards within the

Qualifications

• Software engineering background with Python, Golang, JavaScript or similar language.
• Knowledge of modern development practices, including testing, source control and delivery lifecycles.
• An understanding of SRE principles, including SLIs, SLOs, reliability measurement and incident management.
• Hands‑on experience with observability tools such as OpenTelemetry, Splunk, New Relic, Grafana or PagerDuty.
• Proficiency in shell scripting for automation and system management.
• Experience with Infrastructure as Code, including Terraform and Ansible.
• Knowledge of Cloudflare or a comparable edge platform, including DNS, CDN, WAF, DDoS protection and traffic management.
• Ability to troubleshoot distributed systems across edge, network, platform, application, dependency and origin layers.
• Experience working in a large‑scale, 24/7 enterprise where uptime, performance and stability are critical.
• Practical experience using LLM platforms and coding assistants safely to improve productivity, quality and root‑cause analysis.

Responsibilities

• Develop and maintain resilient tools, operational APIs and automation for effective system management.
• Use orchestration and scripting to remove manual activity, reduce toil and improve operational consistency.
• Write and contribute to code, telemetry and instrumentation that improve service reliability and observability.
• Build dashboards and operational views using telemetry from Grafana, Splunk, New Relic and related platforms.
• Configure and manage Cloudflare edge services using Infrastructure as Code and integrate edge telemetry with observability platforms.
• Diagnose incidents end to end, trace issues from the edge through to origin systems and coordinate effective remediation.
• Participate in live incident response, post-mortems and root‑cause analysis to prevent recurrence.
• Maintain and administer monitoring, alerting, APM and analytics toolsets, including PagerDuty workflows.
• Drive initiatives that improve reliability, observability, performance and continuous improvement across teams.
• Mentor colleagues, share knowledge and work with IT Operations to deliver tooling that increases business value.

Skills

Python

Golang

JavaScript

Testing

Source control

SRE principles

Observability tools

Shell scripting

Terraform

Ansible

Edge platform

LLM platforms

Incident management

Distributed systems

Tools

OpenTelemetry

Grafana

Splunk

New Relic

PagerDuty

Job description

bet365 is seeking a Site Reliability Engineer to shape the stability of the systems behind every click and live change. You will join a team that protects and improves availability, performance and resilience across a complex technical estate, blending software engineering with automation and incident response.

You will work across SRE, development and IT Operations, embedding reliability throughout the software lifecycle, leading technical work and sharing knowledge to lift standards within the