Site Reliability Engineer — AI-Driven Ops & Observability

bet365; Stoke-on-Trent; Hybrid; GBP 65,000 - 110,000; Full time

Job summary

bet365 is recruiting a Site Reliability Engineer to shape the stability of systems behind every click, query and live change. The role focuses on availability, performance and resilience, blending software engineering, automation and incident response to reduce toil and strengthen service health across a complex estate.

You will work with OpenTelemetry and observability tooling, contribute to AI-assisted operations and help embed reliability throughout the software development lifecycle across

Qualifications

• Experience in SRE practices, including incident response and reliability metrics.
• Hands-on with observability tools (OpenTelemetry, Splunk, New Relic, Grafana).
• Proficient shell scripting for automation.
• Experience with Infrastructure as Code (Terraform, Ansible).
• Familiarity with Cloudflare edge services (DNS, CDN, WAF, DDoS).
• Ability to troubleshoot distributed systems across edge, network and origin layers.
• Experience in a large-scale 24/7 enterprise with uptime criticality.
• Experience using LLM platforms and coding assistants to boost productivity.

Responsibilities

• Develop and maintain resilient tools, operational APIs and automation for effective system management.
• Use orchestration and scripting to remove manual activity, reduce toil and improve operational consistency.
• Write and contribute to code, telemetry and instrumentation that improve service reliability and observability.
• Build dashboards and operational views using telemetry from Grafana, Splunk, New Relic and related platforms.
• Configure and manage Cloudflare edge services using Infrastructure as Code and integrate edge telemetry with observability platforms.
• Diagnose incidents end to end, trace issues from the edge through to origin systems and coordinate effective remediation.
• Participate in live incident response, post-mortems and root-cause analysis to prevent recurrence.
• Maintain and administer monitoring, alerting, APM and analytics toolsets, including PagerDuty workflows.
• Drive initiatives that improve reliability, observability, performance and continuous improvement across teams.
• Mentor colleagues, share knowledge and work with IT Operations to deliver tooling that increases business value.

Skills

SLIs & SLOs

Incident management

Observability

Automation

Distributed systems

LLM tooling

Shell scripting

Tools

OpenTelemetry

Splunk

New Relic

Grafana

PagerDuty

Terraform

Ansible

Cloudflare

Job description

bet365 is recruiting a Site Reliability Engineer to shape the stability of systems behind every click, query and live change. The role focuses on availability, performance and resilience, blending software engineering, automation and incident response to reduce toil and strengthen service health across a complex estate.

You will work with OpenTelemetry and observability tooling, contribute to AI-assisted operations and help embed reliability throughout the software development lifecycle across