Site Reliability Engineer

bet365; Burslem; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

bet365 in the United Kingdom is seeking a Site Reliability Engineer to shape the stability of the systems behind every click, query and live change. You will help protect and improve the availability, performance and resilience of our complex technical estate.

This role blends software engineering, automation and incident response to reduce toil, sharpen observability and strengthen service health across the broader engineering community.

Qualifications

• Experience building secure, scalable SRE practices across a large-scale system.
• Experience using observability tools to surface issues and drive improvements.
• Hands-on experience with incident management and post-incident reviews.
• Strong automation skills and IaC experience with Terraform/Ansible.
• Ability to work across SRE, development and IT Operations to raise standards.

Responsibilities

• Shape the stability of systems behind every click, query and live change.
• Protect and improve availability, performance and resilience of the systems.
• Use Open Telemetry, logging, telemetry and automation to surface issues faster.
• Embed reliability throughout the software development lifecycle and mentor colleagues.
• Participate in live incident response, post-mortems and root-cause analysis.

Skills

SRE principles & incident mgmt

Troubleshooting distributed systems

Observability mindset

Automation mindset

Team collaboration

Tools

OpenTelemetry

Splunk

New Relic

Grafana

PagerDuty

Terraform

Ansible

Cloudflare edge platform

Job description

We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our global worldwide.

Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak.

Job Description

As a Site Reliability Engineer, you will shape the stability of the systems behind every click, query and live change.

Our Site Reliability team protects and improves the availability, performance and resilience of the systems that support our global product. This role combines software engineering, automation and incident response to reduce toil, sharpen observability and strengthen service health across a complex technical estate.

You will work with Open Telemetry, logging, telemetry and automation to surface issues faster and improve operational control. The role also includes using AI tools, LLM platforms and coding assistants to boost productivity, support autonomous operations and improve system insight.

Working across SRE, development and IT Operations, you will help embed reliability throughout the software development lifecycle, lead technical work and share knowledge that lifts standards across the wider engineering community.

This role is eligible for inclusion in the company’s hybrid work from home policy.

Qualifications

• Knowledge of modern development practices, including testing, source control and delivery lifecycles.
• An understanding of SRE principles, including SLIs, SLOs, reliability measurement and incident management.
• Hands-on experience with observability tools such as OpenTelemetry, Splunk, New Relic, Grafana or PagerDuty.
• Proficiency in shell scripting for automation and system management.
• Experience with Infrastructure as Code, including Terraform and Ansible.
• Knowledge of Cloudflare or a comparable edge platform, including DNS, CDN, WAF, DDoS protection and traffic management.
• Ability to troubleshoot distributed systems across edge, network, platform, application, dependency and origin layers.
• Experience working in a large-scale, 24/7 enterprise where uptime, performance and stability are critical.
• Practical experience using LLM platforms and coding assistants safely to improve productivity, quality and root-cause analysis.

Additional Information

• Develop and maintain resilient tools, operational APIs and automation for effective system management.
• Use orchestration and scripting to remove manual activity, reduce toil and improve operational consistency.
• Write and contribute to code, telemetry and instrumentation that improve service reliability and observability.
• Build dashboards and operational views using telemetry from Grafana, Splunk, New Relic and related platforms.
• Configure and manage Cloudflare edge services using Infrastructure as Code and integrate edge telemetry with observability platforms.
• Diagnose incidents end to end, trace issues from the edge through to origin systems and coordinate effective remediation.
• Participate in live incident response, post-mortems and root-cause analysis to prevent recurrence.
• Maintain and administer monitoring, alerting, APM and analytics toolsets, including PagerDuty workflows.
• Drive initiatives that improve reliability, observability, performance and continuous improvement across teams.
• Mentor colleagues, share knowledge and work with IT Operations to deliver tooling that increases business value.

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.

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