Customer-Centric Operations Manager (12-Month Contract)

Untypical Limited; Bedford; Hybride; GBP 35 000 - 48 000; Plein temps

Avantages offerts par ce poste

Bonus Scheme

Enhanced pension Scheme

Life Assurance

26 days holiday with bank holidays

Holiday Buy Scheme

Employee Assistance Programme

Résumé du poste

Untypical Limited is seeking an Operations Manager to support our Customer Service team and contractors in delivering remedial work to timescales. Based at the Bedford office for a 12-month fixed term contract, you will manage trades on site to ensure quality and timely completion of defects in new homes.

You will apply knowledge of the New Homes Quality Code, identify defect causes and resolutions, and coordinate with NHBC while maintaining high customer service standards throughout the journey.

Qualifications

• Knowledge of New Homes Quality Code and how it applies to defect resolution.
• Ability to identify causes and remedies for defects in new homes.
• Experience handling boundary disputes and resolutions with stakeholders.
• Strong customer service skills and liaison experience with customers.
• Experience managing trades to deliver timely, high-quality solutions.
• Valid UK driving licence required for site-based duties.

Responsabilités

• Ensure health and safety procedures are followed on site.
• Proactively coordinate with NHBC to resolve claims through to completion.
• Meet customers face-to-face and manage snagging and defects to completion, per code.
• Provide feedback reports to Head of Customer Services on defects and supplier performance.
• Contribute to departmental targets and key performance indicators.
• Prepare inspection reports with photos promptly for records.
• Assist with improvement plans to achieve 5-star customer satisfaction.
• Collaborate with construction, sales, technical and commercial teams to reach resolutions.
• Support housing associations with 12-month inspections and issue tracking.
• Be prepared to undertake other duties to meet business needs.

Connaissances

New Homes Quality Code

Defect identification

Boundary disputes

Customer service

Trade management

UK driving licence

Description du poste

Untypical Limited is seeking an Operations Manager to support our Customer Service team and contractors in delivering remedial work to timescales. Based at the Bedford office for a 12-month fixed term contract, you will manage trades on site to ensure quality and timely completion of defects in new homes.

You will apply knowledge of the New Homes Quality Code, identify defect causes and resolutions, and coordinate with NHBC while maintaining high customer service standards throughout the journey.