Site Operative

Airparks Services Ltd; Luton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Profit Share Bonus

Pension scheme with Aviva

Gym Discounts

Private Medical Insurance (after 4 yrs

Holiday entitlement 20 days

Job summary

Airparks Services Ltd in Luton is hiring for a customer-facing role at the front line of our daily parking operations. You will welcome customers on site, guide them to spaces, and move vehicles safely between arrivals and our secure parking facilities.

Working on a 24/7 shift pattern, you will adapt to weather in all conditions, collaborate with teammates, and deliver a friendly, efficient check-in experience.

Qualifications

• Excellent customer service with a positive attitude.
• Ability to think on your feet in an operational setting.
• Flexible, adaptable, and able to work under pressure.
• Collaborative mindset and willingness to help teammates.
• Strong attention to detail and proactive problem solving.
• Commitment to living Airparks' values.

Responsibilities

• Be the face of Airparks at the forefront of daily parking operations.
• Welcome customers on site and provide a friendly, efficient check-in service.
• Direct customers to available spaces, minimising disruption.
• Move vehicles safely between arrivals and secure facilities on site.
• Return vehicles to collection area when customers return from their trip.
• Impact the overall customer experience.
• Operate in all weather, covering long distances on foot.
• Demonstrate trust, teamwork, and a customer-first mindset.

Skills

Customer service

Decision making

Teamwork

Attention to detail

Job description

About

At Airparks, we're creating a workplace where everyone can thrive, build their careers and reach their limitless potential. We're leading the way in changing the shape of airport parking by providing a service that customers can trust.

Salary: £14.12 per hour + Benefits

Luton

About

At Airparks, we're creating a workplace where everyone can thrive, build their careers and reach their limitless potential. We're leading the way in changing the shape of airport parking by providing a service that customers can trust.

The Role

By joining our team you'll:

• Be the face of Airparks at the forefront of our daily parking operations


• Welcome customers as they arrive on site, ensuring they receive a friendly and efficient check in service


• Assist customers and direct them to available spaces, minimising disruption to their travel


• Safely and efficiently move customer vehicles from our customer arrivals area to our secure parking facilities on site


• Return vehicles to the customer collection area, perfectly timed for when they return from their trip


• Have a direct, positive impact on the overall customer experience


• Operate in all weather conditions, covering long distances on foot while working on site


• Demonstrate trust, teamwork, responsibility, and a customer-first mindset in everything you do

What you can bring to our team

• The ability to think on your feet and make great decisions in an operational environment


• Excellent customer service skills, you work with a positive, customer-first attitude


• Flexibility and adaptability with the ability to work under pressure


• A collaborative mindset, you look out for your team members and help them when needed


• High attention to detail and proactive problem solving


• Commitment to living our values

Everyone's career path is individual and different, so this is just a guide.

Hours

Airparks operate 24 hours a day, 7 days a week, and this role is ideal for candidates who are comfortable working a variety of shift patterns across days, nights and weekends.

Benefits

Our Mission is to provide Holiday Extras with car parking supply that delivers a world class trip experience through an engaged team and leading technology. We will always deliver high quality, secure, competitively priced off airport parking products by investing in a customer focused team and being supported by market leading technology.

Why choose Airparks?

At Airparks, we're creating a workplace where everyone can thrive, build their careers and reach their limitless potential. As a Sunday Times Best Place to Work 2025, we're proud to offer a world of benefits designed to enhance your lifestyle and well-being. By joining our team, you'll feel supported and rewarded every day.

• Time is precious: Holiday entitlement is 20 days which runs from April 1st until March 31st


• Road to well-being: Access to Gym Discounts, Private Dental Insurance and Private Medical Insurance (after 4 years)


• Celebrate success together: Enjoy a Profit Share Bonus and a pension scheme with Aviva


• Good for the soul: Join our Social Club for 25% off any ticket or event in the UK, Discounts on the latest tech, or give back to your community with our Volunteering Scheme.


• Plan ahead: Income protection, Critical illness cover and Life assurance

Please note: this role is not eligible for UK skilled worker visa sponsorship, so we can only consider applicants who already have the right to work in the UK.

Recruitment can be assisted by contacting [e-mail] for any necessary process adaptation.