Site Operations Manager

Arcade

Greater London

On-site

GBP 60,000 - 90,000

Full time

5 days ago

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Benefits offered by this job

Refer a friend bonus

Wage access to earned wages

Birthday budget for team recognition

50% off food in Arcade restaurants

50% off food in JKS restaurants within

Counselling and wellbeing resources

Hospitality Action support

Team parties and social events

Job summary

Arcade is hiring a Site Operations Manager for Tottenham Court Road, London. You will lead a large, diverse team across restaurant, bar and events, owning day-to-day operations and driving commercial performance.

You will be on the floor, manage a multi-faceted site, and ensure guest experiences meet Arcade’s high standards while maintaining strict health, safety and profitability targets. Experience in high-volume hospitality is essential.

Qualifications

Senior operational leadership experience in high-volume hospitality.
Proven track record managing large, multi-department teams.
Strong commercial awareness with P&L and budgeting experience.

Responsibilities

Own day-to-day operations of Arcade Tottenham Court Road, across FOH, BOH, Bar and Events.
Drive commercial performance by managing P&L, labour costs and profitability.
Build and coach a high-performance management team with a culture of accountability.
Maintain high guest standards and on-floor visibility to elevate the customer journey.
Ensure health & safety, food safety, compliance and operational standards.
Use data and guest feedback to improve processes and drive smarter working.

Skills

Senior leadership

P&L management

Budgeting

Forecasting

Team development

Job description

Join Arcade and lead one of London's most exciting food & drink destinations!

About Arcade

At Arcade, we're changing the way people experience food and drink. Our venues bring together some of the most exciting chef-led food concepts, incredible bars and vibrant social spaces, all under one roof.

About The Role

We're looking for an experienced, commercially driven Site Operations Manager to take ownership of one of our high-volume London venues - Arcade Tottenham Court Road.

This is a big role, with big responsibility. You'll be leading a large, diverse team across the restaurant including front and back of house, bar and events, driving commercial performance and making sure every guest has an amazing experience. We're looking for an experienced Operations Manager who loves being on the floor, knows their numbers inside out, is passionate about driving sales for their site and can bring the best out of their people.

What You'll Be Doing

Owning the operation: Taking full responsibility for the day-to-day running of Arcade Tottenham Court Road. This is a busy, multi-concept venue, thus ensuring everything runs smoothly across FOH, BOH, Bar and Events is essential.
Driving commercial performance: Managing the full P&L for your site (multiple P&Ls under one roof), maximising revenue, controlling labour and operating costs, and identifying opportunities to improve profitability.
Leading your people: Building, coaching and developing a strong management team, creating a culture of accountability, progression and high performance.
Delivering exceptional guest experiences: Being visible on the floor, setting high standards and ensuring every part of the guest journey reflects what Arcade is all about.
Keeping standards high: Taking ownership of health & safety, food safety, compliance and operational standards across the entire venue.
Making things better: Using sales data, guest feedback and operational insights to challenge the status quo, improve processes and find smarter ways of working.
Bringing the brand to life: Working closely with the wider business to deliver exciting events, activations and new ideas that keep Arcade ahead of the game.

We'd Love To Meet You, If You Have

A proven track record in a senior operational leadership role, ideally as a Multi-site General Manager, Site Operations Manager or Senior Operations Manager within a high-volume, high quality hospitality environment.
Experience managing large, multi-department teams across restaurants, bars, events or similarly complex venues.
Strong commercial awareness, with hands-on experience managing P&L, budgets, labour costs, forecasting and financial performance.
A track record as a natural leader who knows how to develop managers, build strong teams and create a positive, high-performance culture.
Thrive in high-volume, high-pressure environments and can balance the bigger picture with the finer operational details.
A proactive, solutions-focused mindset. You're comfortable making decisions, taking ownership and getting stuck in when needed.
A genuine passion for hospitality, food, drink and creating memorable guest experiences.

We are committed to building a diverse and inclusive team. We welcome applicants from all backgrounds.

Working At Arcade

Our teams are the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.

At Arcade, we're more than just a restaurant group... We're a collective of bold, diverse food and drink brands driven by creativity, collaboration, and a passion for hospitality. We believe in growing together, empowering our people, and creating opportunities to thrive across all areas of the business. Whether onsite, behind the scenes or head office, working at Arcade means being part of something exciting, fast-moving, and truly unique in the hospitality industry.

Benefits Of Being Part Of The Team