Site Manager

National Trust; Trafford; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Substantial pension up to 10%

Free entry to NT places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust is seeking Site Managers to support the Christmas at Dunham Massey event. In this fixed-term role you will manage day-to-day operations, working with property colleagues and event partners to deliver a memorable visitor experience.

The role also includes leading the venue duty management rota, safeguarding buildings and landscape, supervising staff and volunteers on event nights, and coordinating with the Business Services Team to handle enquiries and administration.

Qualifications

• Operational management experience in busy customer-facing environments or historic properties.
• Experience assessing & managing risk with health & safety and compliance knowledge.
• Strong people skills, ability to lead through others and maximise shared expertise.
• Ability to work on your own initiative under varying pressures and manage difficult situations.
• Some leadership experience and ability to make decisions and stay organised.
• Good communication and handling complaints effectively.

Responsibilities

• Lead the venue duty management rota for the event with support from the Dunham management team and property colleagues.
• Build effective relationships with property colleagues and event partners to deliver a high-quality visitor experience.
• Ensure buildings and landscape are protected while sharing the National Trust's purpose with thousands of visitors.
• Respond to customer enquiries and support event administration with the Business Services Team.
• Promote health and safety culture, assess risk and help run the event safely and cost-effectively.

Skills

Operational management

People skills

Health & safety

Customer service

Job description

Summary

We're looking for Site Managers to support and deliver the Christmas at Dunham Massey event. In this role, you'll be responsible for the day-to-day operational management of the event, working closely with both property colleagues and event partners.

Salary: £14.16 per hour

Contract Duration: Fixed term until 9th January 2027

Working Pattern: The hours advertised for this role is reflective of 12 months, however the actual hours?you'll?be required to work across the term of the contract is 225 hours. The?amount?of hours you work each month may vary, however your salary will be paid in equal instalments over the term of your contract.?You will work an average of 3 to 4 days per week,?but exact working days and hours will vary during the pre-event and event periods. It is likely that you will work up to 4 shifts of up to 8.5 hours each week, and you'll be required to work a proportion of the 43 event dates as one of the two Duty Managers.

Provisional Interview Date: Tuesday 6th October

Proposed Start Date: Week commencing 2nd November 2026

What it's like to work here

Dunham Massey is a 3,000-acre estate situated approximately 10 miles south of central Manchester and three miles south of Altrincham. Roger Grey, 10th Earl of Stamford, gave it to the National Trust in 1976 and today it attracts over 500,000 visitors a year. This elegant Georgian mansion, set within a magnificent 300 acre deer park and including one of Britain's finest winter gardens, is a very popular visitor attraction with over 100 staff.

The busy team has a strong commercial focus and a fast-paced environment. Within the park walls there is a shop, café, restaurant and ice cream parlour. On the wider estate, there are 20 farms, 100 cottages, a golf course and an award winning housing development. The house, garden and parkland hide many layers of history and have many stories to tell.

Click here for more information about this location

What you'll be doing

Using your strong people skills, you'll build effective working relationships with property colleagues and event partners, leading the venue duty management rota for the event, with support from the Dunham management team and wider property colleagues.

You’ll ensure Dunham's buildings and landscape are appropriately protected, while maximising opportunities to share the National Trust's purpose and work with the tens of thousands of visitors attending the event. You'll have operational line management responsibility for National Trust staff and volunteers on event nights, and will help ensure the consistent delivery of an excellent visitor experience. You'll also work closely with Dunham's Business Services Team to respond to customer enquiries, provide information, and support the administration of the event.

A key part of the role is ensuring compliance with relevant national systems, policies and procedures. You'll promote a strong health and safety culture, assess and manage risk, and help ensure the event operates safely, efficiently and cost-effectively, while maintaining high presentation standards and delivering a warm Dunham welcome to every visitor.

You can view the full role profile for this role in the document attached. You?don't?need to have?all?the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of?what's?possible in this role.?

Who we're looking for

We'd love to hear from you if you're:

• Operational management experience in a busy customer facing environment and/or at historic properties, with an appreciation of balancing visitor experience and revenue generation
• Experience of assessing & managing risk, with knowledge of health & safety and compliance requirements, and planning for and managing emergency scenarios
• Strong people skills, with the ability to build effective relationships, deliver through others, and make the most of shared expertise
• Ability to work on your own initiative, responding to varying pressures and managing difficult situations
• Some previous leadership experience, demonstrating your ability to make good decisions, take accountability and stay organised
• Good communication skills, including delivering excellent customer service and handling complaints effectively

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.