Service Team Member

National Trust for Places of Historic Interest or Natural Beauty; Chesterfield; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease

Perks at work discounts

Holiday entitlement 32 days

Job summary

National Trust is seeking a Service Team Member at Hardwick Hall, Chesterfield, to support the opening of Wintertide. You’ll welcome visitors, present the Hall’s story and keep installations looking their best while working within a small, busy team during December.

The role is a zero-hour, Sunday-Thursday and Friday-Saturday pattern with late shifts; adaptability and a passion for great service are essential, as is compliance with UK eligibility and safeguarding guidelines.

Qualifications

• Focused on giving great service to everyone you meet.
• Confident speaking with visitors and solving problems.
• A team player, but also happy to work on your own initiative.
• Well-organised, adaptable, and flexible to work across different sites.
• Willing to learn new skills and work towards shared goals.

Responsibilities

• Welcome visitors to the Wintertide experience and share stories about the Hall and its collections.
• Help deliver an exceptional visitor experience and keep displays looking their best.
• Assist with practical upkeep of the Wintertide installations behind the scenes.

Skills

Great service

Visitor communication

Team player

Organised

Flexible

Job description

This is an exciting time to join the team at Hardwick Hall ahead of our busy winter season, as we develop our visitor experience, engagement and connections to our fantastic historic hall, collections & wider estate. Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic exceptional service and growing support.

Your role will be vital to supporting the opening of Hardwick Wintertide. You'll be working in the Hall, engaging visitors and providing operational support. There are 18 contracts available.

This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible.

The usual working pattern is Sunday to Thursday, 9:00am - 4:00pm, and Friday and Saturday, 12:00pm - 8:30pm, including late-night openings on Fridays and Saturdays throughout December.

Provisional interview dates: 7th, 8th and 12th October

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Hardwick Hall, an impressive Elizabethan masterpiece, with a world-class collection, garden, flour mill (Stainsby Mill) and heritage listed estate, something for everyone. We're passionate about caring for this wonderful place and visitors are at the heart of all we do. We're a busy, driven team, who like a challenge and work at a fast pace. We collaborate with each other to engage, share stories and provide a personal, tailored, and exceptional service.

This is an exciting time to join the friendly team with 60+ staff and over 400 volunteers, who are looking for engaging, driven, visitor-focused people who will bring energy and ideas to this vibrant place.

What you'll be doing

Visitors are at the heart of everything we do and, as a charity, every pound we raise helps us care for and protect places like Hardwick Hall. You'll welcome visitors to our Wintertide experience, share stories about the Hall, its collections and seasonal narrative, and help deliver an exceptional visitor experience. You'll work closely with colleagues and volunteers to prepare the Hall each day, maintain the Wintertide installations, and ensure displays continue to look their best throughout the festive season.

Wintertide is one of our busiest times of year, so we're looking for someone who is flexible, adaptable and enjoys a varied role. One day you might be greeting visitors and bringing the Hall's history to life, while the next you're helping with the practical upkeep of the experience behind the scenes. You'll also learn how to work safely and sensitively within a historic setting, helping to protect our collections while creating memorable experiences for visitors.

Who we're looking for

We’d love to hear from you if you’re:

• focused on giving great service to everyone you meet
• confident speaking with visitors and solving problems
• a team player, but also happy to work on your own initiative
• well-organised, adaptable, and flexible to work across different sites
• willing to learn new skills and work towards shared goals

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Hardwick Hall, Doe Lea, Chesterfield, S44 5QJ

Documents

Service Team Member - Career Level A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 27th September 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.