Contract Liaison Officer (Full or Part time)

Novus Property Solutions Ltd; Hempstalls, Burton upon Trent; Remote; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Salary and benefits

Pension scheme

Car allowance or van

Healthcare discounts

Volunteering day

Length of service awards

Job summary

Novus Property Solutions Ltd is seeking a Contract Liaison Officer to support on-site contracts in Stoke area, bridging customers, clients and communities. The role requires strong communication and IT skills, with flexibility for hours and travel and a valid UK driving licence.

Part-time or full-time positions available, with site-based work and DBS checks. You will contribute to social value initiatives, manage inquiries, and coordinate reporting while coordinating with subcontractors and site

Qualifications

• Experience as Contract/Resident/Tenant Liaison officer in tenanted refurbishments or social housing environments is preferred.
• Strong customer service and communication skills are essential for face-to-face interactions.

Responsibilities

• Act as liaison between customers, clients and wider community on site or contract.
• Deliver social value and exceptional customer service as part of Novus commitments.
• Lead on planning, scheduling and reporting of community and employment initiatives.
• Handle enquiries or issues related to works delivered by site teams and subcontractors.

Skills

Customer service

Communication

IT skills

Driving licence

Tools

MS Office

Internal systems

Job description

Contract Liaison Officer (Full or Part time)

Based: Burton office, role working on Site - Either Part time 30 hours per week or Full time, as below

Part time - 4 days Stoke on Trent and surrounding area

Full time - 4 days Stoke on Trent/1 day Burton office

Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy.

Your experience in a customer-facigenvironment, along with ongoing training and development,will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working in Social Housing Tenanted properties on external planned refurbishment works mainly re roofing including flat to pitched roofs in single dwellings or multi occupancy buildings

Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.

What’s in it for you?

• Attractive salary & benefits to suit you
• 27 Days Hols & BH - option to buy or sell holidays
• Company pension scheme - up to 7.5%
• Car Allowance or Fleet Van
• We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more...

An outline of your responsibility - Contract Liaison Officers

• Responsible for supporting site or contract with liaison between customers, clients and wider community
• Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the 'extra mile'
• Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keepingthese in line with the Social Value Act
• Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
• Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team
• Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required.
• Carry out face to face site visits with client and customers
• Dealing with complaints and resolving concerns in a positive manner
• Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems
• Identify possible case studies showing excellent Customer Service and Social Value impact toclients and for use in tendering new contracts
  
• Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do

About you

Previous work experience as a Contract/Resident/Tenant Liaison officer working on Tenanted internal refurbishment works in the main, Social Housing background preferred. Working in a face to face customer service environment is essential as communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence check will be completed along with a DBS check.

A little bit about us

Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-years heritage, delivering a range of bespoke services and solutions to a wide variety of clients.

At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.