Signature Services Lead — Premium Retail Experience

Nike Inc; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Bonus payments

Employee discounts

Pension & Share scheme

Career development

Leadership training

DEI culture

Events & brand moments

Job summary

Nike, Inc. in London’s NEW FLAGSHIP is seeking an Assistant Store Manager – Signature Services to lead Nike by You, Jersey by You, and Nike Store Running Lab, delivering premium, personalised service.

You will drive the Signature Services strategy, align teams across city and EMEA, and ensure exceptional customer engagement. This role emphasizes coaching, market insights, and scalable service models to connect sport and culture.

Qualifications

• Experience in retail or leadership positions.
• Excellent English written and spoken communication.
• Ability to coach and develop a strong team.
• Strong focus on communication and collaboration.
• Willingness to work shifts including weekends.
• Passion for Nike and sport is a plus.

Responsibilities

• Develop and lead the Signature Services strategy across Nike by You, Jersey by You and Nike Store Running Lab.
• Align store leadership, Athletes, Coaches, London city teams and EMEA partners around a shared vision for premium, personalised service.
• Drive launch and evolution of services through testing, learning and innovation.
• Create culturally relevant experiences that connect with London's sport, style and youth culture communities.
• Elevate service excellence through storytelling, creativity and product integration.
• Partner cross-functionally to deliver scalable service models and drive consumer engagement.

Skills

Retail leadership

English proficiency

Customer service

Job description

Nike, Inc. in London’s NEW FLAGSHIP is seeking an Assistant Store Manager – Signature Services to lead Nike by You, Jersey by You, and Nike Store Running Lab, delivering premium, personalised service.

You will drive the Signature Services strategy, align teams across city and EMEA, and ensure exceptional customer engagement. This role emphasizes coaching, market insights, and scalable service models to connect sport and culture.