Signature Services Floor Coach & Team Leader

Nike Inc; Greater London; Hybrid; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Bonus payments

Employee discounts

Benefits package

Pension & Share scheme

Career development

Training on leadership

Job summary

Nike Inc. in London seeks a confident Floor Manager (Coach) to lead Signature Services across Nike by You, Jersey by You and Nike Store Running Lab.

You will report to the Assistant Head Coach of Signature Services and drive day-to-day execution, coaching Athletes, and delivering premium experiences that connect sport, product and culture. Join a dynamic team in a flagship environment, focusing on leadership development, customer connection, and engaging with London communities while aligning

Qualifications

• Very good command of English language (written and spoken).
• Experience and competency in serving exceptional consumer service.
• Ability to coach and develop a strong team.
• Strong focus on communication.

Responsibilities

• Support the execution of the Signature Services strategy across Nike by You, Jersey by You and Nike Store Running Lab, delivering premium and personalised consumer experiences.
• Coach and inspire Athletes to provide exceptional service, strong product storytelling and meaningful consumer engagement.
• Drive visibility, participation and service excellence through floor leadership and seamless integration with the wider store journey.
• Bring key sport, brand and cultural moments to life through relevant experiences that connect with London communities.
• Partner with store leadership and cross-functional teams to deliver consistent execution, clear priorities and continuous improvement.
• Use consumer feedback, observations and performance insights to enhance service standards, engagement and overall impact.

Job description

Nike Inc. in London seeks a confident Floor Manager (Coach) to lead Signature Services across Nike by You, Jersey by You and Nike Store Running Lab.

You will report to the Assistant Head Coach of Signature Services and drive day-to-day execution, coaching Athletes, and delivering premium experiences that connect sport, product and culture. Join a dynamic team in a flagship environment, focusing on leadership development, customer connection, and engaging with London communities while aligning