Signature Services Coach: Elevate Premium Retail Experience

NIKE; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Quarterly bonus

Employee discounts

Pension & share scheme

Career development

DE&I culture

Staff dress policy

Sports activities

Nike moments

Job summary

NIKE is seeking a confident Floor Manager (Coach) to lead Signature Services at the NEW LONDON FLAGSHIP. You will coach Athletes, deliver premium consumer experiences, and integrate Signature Services across Nike by You, Jersey by You, and Nike Store Running Lab.

Report to the Assistant Head Coach of Signature Services and strengthen ties with London communities. The role emphasizes day-to-day execution, leadership development, and a customer-centric, storytelling approach to elevate the store

Qualifications

• Experience in retail or leadership roles preferred.
• Strong customer service mindset and storytelling.
• Excellent English written and spoken communication.

Responsibilities

• Support the execution of Signature Services strategy across Nike by You and related offerings.
• Coach Athletes to provide exceptional service and product storytelling.
• Drive on-floor leadership to ensure engaging, consistent store experiences.
• Bring brand moments to life and connect with London communities.
• Collaborate with store leadership and cross-functional teams for seamless execution.
• Use feedback and performance insights to raise service standards.

Skills

Retail leadership

Customer service

Communication skills

Team coaching

English proficiency

Flexibility

Job description

NIKE is seeking a confident Floor Manager (Coach) to lead Signature Services at the NEW LONDON FLAGSHIP. You will coach Athletes, deliver premium consumer experiences, and integrate Signature Services across Nike by You, Jersey by You, and Nike Store Running Lab.

Report to the Assistant Head Coach of Signature Services and strengthen ties with London communities. The role emphasizes day-to-day execution, leadership development, and a customer-centric, storytelling approach to elevate the store