Signature Services Floor Coach - Elevate Service

Nike Inc; Greater London; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Quarterly bonus payments

Employee discounts

Benefits package including pension &

DEI-focused environment

Job summary

Nike, Inc. in London is seeking a confident Floor Manager (Coach) to help bring Signature Services to life across Nike by You, Jersey by You, and Nike Store Running Lab within the new London Flagship.

Reporting to the Assistant Head Coach of Signature Services, you will drive day-to-day execution, coach Athletes, and deliver premium, personalised consumer experiences that connect sport, product and culture.

Qualifications

• Experience in retail or leadership positions.
• Very good command of English (written and spoken).
• Experience delivering exceptional consumer service and storytelling.

Responsibilities

• Support the execution of Signature Services strategy across Nike by You, Jersey by You and Nike Store Running Lab.
• Coach Athletes to provide premium service and meaningful consumer engagement.
• Drive visibility and service excellence through floor leadership and store journey integration.
• Bring sport, brand and cultural moments to life for London communities.
• Collaborate with store leadership and cross-functional teams for consistent execution and improvement.
• Use consumer feedback and performance insights to enhance service standards.

Skills

Retail leadership

Customer service

Team coaching

English language

Job description

Nike, Inc. in London is seeking a confident Floor Manager (Coach) to help bring Signature Services to life across Nike by You, Jersey by You, and Nike Store Running Lab within the new London Flagship.

Reporting to the Assistant Head Coach of Signature Services, you will drive day-to-day execution, coach Athletes, and deliver premium, personalised consumer experiences that connect sport, product and culture.