SIAM CSI Analyst: Drive Multi-Supplier Excellence

Capgemini; Manchester; Hybrid; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Disability Confident Employer Level 2

Job summary

Capgemini is seeking an SIAM Continual Service Improvement (CSI) Analyst to own end-to-end CSI across a multi-supplier environment. You will identify improvement opportunities, assess risks, and drive plans with service governance and operational teams to uplift performance and user experience.

You will analyse service performance, customer feedback, and trends to deliver measurable business value. The role includes governance forums, reporting, and cross-functional collaboration in a hybrid UK

Qualifications

• Experience in Continual Service Improvement (CSI) or Service Governance in multi-supplier IT environments.
• Strong understanding of SIAM, ITSM practices, and ITIL frameworks (Continual Improvement, Incident, Problem, Change, Service Level, Supplier Management).
• Ability to analyse performance data, trends, metrics, and customer feedback to drive improvements.

Responsibilities

• Own end-to-end CSI across a multi-supplier environment.
• Identify and track service improvement opportunities with risks and dependencies.
• Develop, deliver and monitor improvement plans to enhance service quality and end-user experience.
• Produce improvement reports, dashboards, and evidence-based initiatives for governance and decision-making.

Skills

CSI

Service Management

ITIL

Stakeholder management

Data analysis

Job description

Capgemini is seeking an SIAM Continual Service Improvement (CSI) Analyst to own end-to-end CSI across a multi-supplier environment. You will identify improvement opportunities, assess risks, and drive plans with service governance and operational teams to uplift performance and user experience.

You will analyse service performance, customer feedback, and trends to deliver measurable business value. The role includes governance forums, reporting, and cross-functional collaboration in a hybrid UK